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Veterinary Practice Manager

4 weeks ago

New York, New York, United States Joveo CPA - ASPCA (A) Full time
About the Role

We are seeking a highly skilled and compassionate Veterinary Practice Manager to join our team at the ASPCA. As a key member of our Community Veterinary Clinic, you will play a critical role in delivering high-quality, patient-centered care to underserved communities.

Key Responsibilities
  • People Leadership (35%)
    • Support a culture of respect, belonging, and teamwork through regular 1:1s, recognition, supervision, developmental coaching, performance evaluation, and feedback.
    • Oversee and monitor medicine and surgery provided at the ASPCA's Community Veterinary Clinic according to our standard operating procedures and guidelines.
    • Coach veterinarians in high-quality, high-volume spay/neuter techniques and other medical protocols.
    • Ensure that all team members have received training and mastered the skills to handle patients in a low-stress manner, and that they implement these handling techniques consistently in all their interactions with animals.
    • Instill the guiding principle that everyone can and should actively support the animals' behavioral and mental health in everything they do.
    • Teach and train veterinarians about their role in the ASPCA's commitment to improving access to care for all animals.
    • Coach veterinarians and others to communicate effectively with clients, including difficult end-of-life conversations.
    • Be a consistent and visible presence on the floor to answer questions, make timely adjustments, offer support, receive/give feedback, lend a hand, and foster understanding and commitment to the ASPCA's mission.
    • In coordination with your management team peers (Medical and Client Operations Managers) and under the guidance of the CVC Director, deliver cohesive messaging and address root causes of location problems and deliver corrective action plans as needed.
    • Partner with the ASPCA's Talent Acquisition Team to recruit and hire staff and per diem veterinarians; onboard and train new staff on CM medical processes and procedures.
    • Mentor and train Residents, Fellows, and Interns and Externs. Coach your staff to do the same.
  • Medical (50%)
    • Provide compassionate, quality preventive and basic care to patients in underserved areas, overseeing all aspects of veterinary care during a clinic day, including physical examination, diagnostics, treatment recommendations, and delivery, prescribing of medications, and discharge information.
    • Work side by side with staff veterinarians as a PPC doctor or HQHVSN surgeon treating cats and dogs.
    • Perform pre-surgery physical examinations on all surgical candidates; perform approximately 30-40 high-quality, high-volume spay/neuter surgical procedures per spay/neuter clinic day.
    • Diagnose and treat post-surgical complications of outpatient animals.
    • Triage and refer cases that do not fall within the Community Medicine parameters of care as appropriate.
    • Fill in as needed to cover surgery or PPC shifts.
    • Support internal ASPCA departments, such as the Adoption Center, Animal Hospital, Kitten Nursery, ARC/CARE, CMS, and Community Engagement, with medical consultations and support.
    • Provide a safe and compassionate environment for animals in our care, our staff, and for our clients by using low-stress handling techniques.
  • Administrative (15%)
    • Schedule CM staff veterinarians and per diems for optimal coverage to keep the program running smoothly.
    • Meet regularly with the Senior Medical Director and Senior Director of Operations; provide open and honest communication and feedback when things aren't working as they should.
    • Participate in monthly CM Veterinary Medicine Rounds and Morbidity and Mortality Meetings with the Vice President of Medicine; present on interesting cases or current topics in veterinary medicine as needed.
    • Support the ASPCA's commitment to research and development to benefit animals across the country by participating in studies designed to improve access to care.
    • Attend workshops or meetings as needed.
    Requirements
    • Current New York State Department of Education Veterinary License.
    • Demonstrate true leadership abilities in challenging situations.
    • Excellent work attendance records.
    • Fear Free Veterinary certification is required within 60 days of hire.
    • Maintain an open mind regarding changes and be willing to learn, implement, and teach new protocols.
    • Must have a Doctor of Veterinary Medicine degree or equivalent.
    • Must possess the ability to work in a high-volume, fast-paced clinic environment.
    Language

English (Required)

Education and Work Experience

Doctorate: Veterinary Medicine (Required), DVM (Required)

Minimum one year of experience in high-quality, high-volume spay/neuter.

Minimum three years of veterinary experience in small animal medicine and surgery.

Previous people management experience strongly preferred.