Technical Support Specialist

2 weeks ago


Crestwood, Missouri, United States Polygon US Full time

Polygon US is a leading company in the Temporary Climate Control industry. We specialize in designing and renting precision climate control systems based on temperature and humidity requirements.

**Job Summary:**

We are seeking a skilled IoT Operations Technician to join our team. As an IoT Operations Technician, you will be responsible for providing technical support and assistance to our business at a national level. You will focus on functional validation of IoT Equipment for stock and rental orders, test, troubleshoot, and repair returned IoT Equipment, and follow documentation and shipping processes for rental orders.

**Key Responsibilities:**

* Test functionality of ExactAire IoT Remote Monitoring devices in preparation for shipping to project sites.
* Follow ExactAire Standardized Warehouse Management System (WMS), Documentation, Packing, and Shipping Procedures.
* Set up and maintenance of projects including start of project, virtual dashboards, site users, and deletion of project upon completion and return of all equipment.
* Assist Field Service Technicians remotely for ExactAire IoT Equipment Installation and Troubleshooting service calls.
* Level 1 Point of contact for ExactAire Service Tickets, and appropriately escalate to next level when appropriate.
* While not working on assigned projects, utilize downtime to maintain, and prepare equipment for upcoming projects and maintenance of the ExactAire equipment store room.

**Requirements:**

* High School Diploma or equivalent preferred
* Minimum two years of technical school or two years on the job experience in a related field preferred.
* Working knowledge of low & line voltage electrical circuits.
* Working knowledge of mechanical devices preferred in the HVAC industry.
* Working knowledge of Microsoft O365 apps
* Ability to perform duties that are physical in nature.
* Willingness to work overtime as and when needed and to travel on short notice.

**Training Requirements:**

* Completion of Polygon Provided Training Requirements within the first 6 months of employment including:
* GHS Understanding safety data sheets
* Hazard communication for general industry
* Electrical safety courses as follows:
* Electrical Safe Work Practices
* Control of Hazardous Energy (Lockout Tag out)
* Arc Flash



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