Retail Customer Service Representative

3 weeks ago


IL United States FedEx Full time
Job Summary

We are seeking a highly skilled and customer-focused Retail Customer Service Associate to join our team at FedEx Office. As a key member of our retail store team, you will be responsible for delivering exceptional customer experiences, providing expert advice on our products and services, and ensuring seamless operations in our store.

Key Responsibilities
  • Provide outstanding customer service, anticipating and meeting customer needs, and resolving issues promptly and professionally.
  • Offer expert advice on our printing, signs and graphics, and shipping products and services, and recommend solutions to meet customer needs.
  • Operate and maintain a wide range of equipment, including printing, binding, and shipping equipment, and ensure optimal performance and availability.
  • Process financial transactions, handle cash, and make change, while maintaining confidentiality of customer data and handling documents, media, and packages with care.
  • Stay up-to-date on retail store merchandising materials and ensure proper display of all retail area product and signage.
  • Perform multiple tasks simultaneously, look for opportunities to improve knowledge and skills, and adhere to all FedEx Office team member and retail store standards.
Requirements
  • High school diploma or equivalent education.
  • 6+ months of specialized experience in customer service, retail sales, or a related field.
  • Excellent verbal and written communication skills.
Working Conditions

This role requires the ability to stand during entire shifts, move and lift 55 pounds, and perform work activities requiring cooperation and instruction. The ability to work with minimal supervision, maintain attention and concentration for extended periods, and report regularly to work and maintain established business hours is also essential.



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