Island Social Manager

3 weeks ago

Dubuque, Iowa, United States Access Dubuque Full time
Job Title: Island Social Manager

Q Casino + Resort is seeking a highly skilled and experienced Island Social Manager to oversee the operations, maintenance, and guest experiences of all attractions and activities within Island Social.

Key Responsibilities:
  • Attractions Operations: Manage the daily operations of all attractions, ensuring they run smoothly and efficiently. Coordinate with department supervisors to schedule staffing, shifts, and operational procedures.
  • Guest Experience: Ensure that guests have a positive and engaging experience at all attractions. Monitor guest feedback and address concerns to enhance satisfaction.
  • Staff Management: Lead, train, and supervise attraction attendants and operators. Set performance standards, provide guidance, and conduct regular performance evaluations.
  • Staff Scheduling: Develop and manage staff schedules, ensuring adequate coverage during peak hours and special events.
  • Safety Compliance: Enforce safety protocols, rules, and guidelines for all attractions to ensure the well-being of guests and staff. Conduct regular safety checks and drills.
  • Maintenance and Upkeep: Collaborate with maintenance teams to ensure all attractions are properly maintained, clean, and in working order. Address maintenance issues promptly to minimize downtime.
  • Inventory and Supplies: Monitor inventory levels of equipment, supplies, and materials required for attractions. Coordinate with procurement to ensure timely restocking.
  • Training and Development: Develop and implement training programs for attraction staff, focusing on safety, guest service, and operational procedures.
  • Financial Management: Monitor and manage operational budgets, labor costs, and expenses related to attractions. Identify opportunities for cost savings and revenue enhancement.
  • Collaborative Efforts: Work closely with other departments to ensure a seamless and cohesive guest experience. Collaborate with marketing to promote attractions and special events.
  • Continuous Improvement: Gather and analyze data to assess attraction performance and identify areas for improvement. Implement strategies to enhance guest engagement and satisfaction.
Requirements:
  • Excellent written and oral communication skills
  • Proven managerial, problem-solving, and critical thinking skills
  • Must possess excellent interpersonal and employee relations skills
  • Ability to respond in a calm and decisive manner
  • Strong leadership and management skills
  • Proficiency in safety regulations and guidelines for amusement attractions
  • Organizational skills to manage staffing schedules, operational procedures, and inventory
  • Flexibility to work irregular hours, including evenings, weekends, and holidays

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