Front Desk Specialist

20 hours ago


Redlands, California, United States Arrowhead Orthopaedics Full time

About the Role
The Front Desk Representative will provide essential clerical support for the successful execution of physical therapists' daily activities in the Physical Therapy Department at Arrowhead Orthopaedics. This role requires high-volume duties with a focus on quality and professionalism.

Key Responsibilities
- Answer the main phone line using proper phone etiquette
- Schedule patient appointments and collect co-pays
- Navigate and utilize the company's electronic medical records software to create patient charts and learn HIPAA protocol
- Greet patients and assist them with their needs, obtaining authorizations for therapy services when necessary
- Assist therapists and staff as needed, performing other responsibilities as required

Requirements
This position requires excellent customer service skills, the ability to treat patients with courtesy and respect, and a high regard for accuracy. The ideal candidate should be able to type 30 words per minute, operate a computer and software programs including Microsoft Word and Outlook, and have telephone etiquette and professional communication skills. Bilingualism in Spanish and English is highly valued. Additionally, the candidate should be able to stay calm in stressful situations and be a team player.

Physical Demands
This role involves sitting and walking, with occasional stooping, reaching, and bending. Occasional lifting up to thirty pounds is also required. The employee must have normal hearing range for telephone and personal communication and manual dexterity sufficient to operate keyboards and other office equipment.

Relating to Others
The Front Desk Representative will interact with various stakeholders, including office and clinical staff, doctors, licensed physical therapists, students conducting internships, physical therapy aids, the billing department, patients, and other medical groups and insurance companies. These interactions should reflect the total commitment of the office to quality care and customer satisfaction.



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