Guest Experience Manager
4 days ago
We are seeking an experienced Guest Experience Manager to join our team at the Waldorf Astoria Monarch Beach Resort & Club. As a Group Reservations Coordinator, you will play a critical role in delivering exceptional guest experiences by managing group reservations, responding to client inquiries, and ensuring seamless execution of events.
Responsibilities and RequirementsThis role requires strong communication and interpersonal skills, attention to detail, and ability to work in a fast-paced environment. You should have experience in hospitality or a related field and be familiar with industry-standard software and systems.
- Manage group reservations, including rooming lists, suites, and billing requirements.
- Communicate with clients, internal teams, and external partners to ensure accurate bookings and timely resolutions.
- Maintain accurate records and reports to support business decisions.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
We offer a competitive salary range of $24 per hour, plus a comprehensive benefits package, including paid time off, travel discounts, and more. Our team members enjoy a supportive and inclusive work environment, opportunities for career growth, and recognition for their achievements.
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Dana Point, California, United States Waldorf Astoria Hotels & Resorts Full timeWelcome to the Waldorf Astoria Team!We are seeking a skilled and enthusiastic Front Desk Agent to join our team at the Waldorf Astoria Monarch Beach Resort & Club. As a member of our team, you will have the opportunity to work in a fast-paced and dynamic environment, providing exceptional guest experiences and exceeding expectations.Job ResponsibilitiesGreet...
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Dana Point, California, United States Waldorf Astoria Hotels & Resorts Full timeHire the most skilled candidates by advertising this Group Reservations Coordinator position at the world-class Waldorf Astoria Monarch Beach Resort & Club!Job DescriptionThis hotel's prime coastal location in Dana Point, adjacent to Laguna Beach, makes it an attractive destination for guests seeking an unforgettable experience. As a Group Reservations...
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