Guest Experience Manager

4 days ago


Dana Point, California, United States Waldorf Astoria Hotels & Resorts Full time

We are seeking an experienced Guest Experience Manager to join our team at the Waldorf Astoria Monarch Beach Resort & Club. As a Group Reservations Coordinator, you will play a critical role in delivering exceptional guest experiences by managing group reservations, responding to client inquiries, and ensuring seamless execution of events.

Responsibilities and Requirements

This role requires strong communication and interpersonal skills, attention to detail, and ability to work in a fast-paced environment. You should have experience in hospitality or a related field and be familiar with industry-standard software and systems.

  • Manage group reservations, including rooming lists, suites, and billing requirements.
  • Communicate with clients, internal teams, and external partners to ensure accurate bookings and timely resolutions.
  • Maintain accurate records and reports to support business decisions.
  • Develop and implement strategies to enhance guest satisfaction and loyalty.
Benefits and Perks

We offer a competitive salary range of $24 per hour, plus a comprehensive benefits package, including paid time off, travel discounts, and more. Our team members enjoy a supportive and inclusive work environment, opportunities for career growth, and recognition for their achievements.



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