Waldorf Astoria Customer Experience Specialist

4 hours ago


Dana Point, California, United States Waldorf Astoria Hotels & Resorts Full time

Welcome to the Waldorf Astoria Team

We are seeking a skilled and enthusiastic Front Desk Agent to join our team at the Waldorf Astoria Monarch Beach Resort & Club. As a member of our team, you will have the opportunity to work in a fast-paced and dynamic environment, providing exceptional guest experiences and exceeding expectations.

Job Responsibilities

  • Greet and register guests in a friendly and efficient manner
  • Check guests out, ensuring all rooms and services are correctly accounted
  • Demonstrate a thorough knowledge of hotel information, including room categories, rates, packages, and promotions
  • Use up-selling techniques to promote hotel services and facilities, maximizing room occupancy
  • Respond to guest inquiries and requests, resolving issues in a timely and friendly manner

Requirements

  • High school diploma or equivalent required
  • 1-2 years of experience in hospitality industry preferred
  • Ability to work various shifts, including weekends and holidays

Why Join Us?

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Recognition and rewards programs


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