Maintenance Operations Manager

6 days ago

Port Jefferson Station, New York, United States Heatherwood Full time
About Heatherwood

Heatherwood is a leading provider of upscale residential rental communities, commercial properties, and luxury urban spaces. With over 70 years of experience, we have established ourselves as a highly regarded leader in the industry. Our commitment to quality construction, striking designs, and exceptional service has earned us a reputation for excellence.

Job Summary

We are seeking a highly skilled and experienced (Sr.) Maintenance Manager to join our team. As a key member of our maintenance operations, you will be responsible for providing exceptional service to our residents in a fast-paced and challenging environment. If you have a proven track record of managing maintenance associates, a strong understanding of mechanical systems, and excellent communication skills, we encourage you to apply.

Responsibilities
  • Apply a "Safety First" approach to every day at Heatherwood.
  • Maintain the property's interior and exterior standards.
  • Openness and approachability to feedback and consistent communication with your team and management.
  • Advanced understanding and experience with mechanical systems, including HVAC, plumbing, electrical repair, and appliance repair.
  • Ability to use multiple building and property management applications and software.
  • Ability to assume the responsibilities of the maintenance manager in their absence.
  • Train and develop maintenance technicians on technical and administrative skill sets.
  • Ensure Heatherwood's standards and core values are consistently met.
  • Ability to effectively troubleshoot and problem-solve maintenance issues.
  • Supporting the performance management of all maintenance associates.
  • Shared responsibility of "On-Call" schedule with your property and other Heatherwood properties.
Requirements
  • A minimum of 3+ years in a supervisory role in multifamily residential, commercial, or hotel maintenance.
  • A track record of managing maintenance associates.
  • Operate with professionalism and integrity.
  • A customer-first approach to providing world-class maintenance and service.
  • Ability to work directly with the Maintenance Manager to drive effective day-to-day operations.
  • Strong time management routines and timely task execution of workload.
  • Vendor management experience, including communicating schedules and providing materials.
  • Advanced understanding of computer and smartphone skills.
  • Experience in managing a work order system, purchasing, and understanding a budget.
  • Balance between field and administrative workload.
  • Safe understanding of hand/power tools/mechanical systems and use of PPE.
  • Attention to detail and consistently doing the job right the first time.
  • Universal HVAC Refrigerant Certificate and CPO Certificate.
  • Valid driver's license.
Development Opportunities
  • Heatherwood Safety Culture – monthly team safety trainings.
  • How your success in maintenance contributes to the communities' goals.
  • How to effectively manage your time and communicate in a fast-paced setting.
  • Experience supporting community management by leading the maintenance operations of the community.
  • Pool and Spa training. Support in obtaining CPO (Certified Pool Operator) certificate if required.
  • HVAC training and support in obtaining HVAC Universal License.
  • Attention to detail and supporting Heatherwood's maintenance standards.
  • Ongoing maintenance training and development and internal company growth opportunities.

We offer a competitive benefits package, including health & dental, and vision insurance, 401(k), and paid PTO. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.

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