Platform Operations Manager

2 weeks ago

New York, New York, United States Rockerbox, Inc Full time
Job Description

Rockerbox empowers marketing executives to make informed decisions by centralizing data and offering diversified measurement methodologies. As a Platform Operations Manager, you will play a critical role in ensuring seamless integration and ongoing health of our strategic partnerships with key platforms. Your primary responsibility will be to manage technical interactions between Rockerbox and these partners, overseeing the health and documentation of our integrations.

Key Responsibilities:
  • Serve as the primary point of contact for all technical communications between Rockerbox and our strategic partners.
  • Evaluate the ongoing health of our integrations with strategic partners, identifying areas for improvement and ensuring they continue to meet our standards.
  • Handle technical discussions with potential strategic partners and oversee the development and documentation of new integrations.
  • Lead the creation of documentation for all integrations, ensuring that both internal teams and external partners have the information they need to work effectively with Rockerbox.
  • Provide training and education to partners on technical aspects of our integrations when needed, ensuring they are equipped to support mutual clients.
Requirements:
  • 5+ years of experience in technical account management, platform operations, or a similar role within the SaaS, marketing, or ad-tech industries.
  • Strong understanding of platform integrations, with a proven ability to manage and optimize technical partnerships.
  • Experience with documenting technical processes and integrations, ensuring clarity and usability for both technical and non-technical stakeholders.
  • Excellent communication skills, with the ability to manage external relationships and collaborate effectively with internal teams.
  • Ability to work independently in a remote-first environment, managing multiple priorities and projects simultaneously.
Why You'd Love Us:

If you are passionate about managing and optimizing platform operations within a dynamic, growth-oriented company, Rockerbox is the place for you. You'll have the opportunity to shape the future of our strategic partnerships and ensure that our integrations are cutting-edge, robust, and valuable. Additionally, you'll work with a team that values creativity, innovation, and a strong commitment to supporting our partners and clients.

Compensation and Benefits:
  • Remote-first - work anywhere in the US
  • Health, vision, and dental insurance
  • Unlimited PTO
  • 10 Paid Holidays
  • Rockerbox Unplugged - we shut down the last week of the year
  • 12 weeks Parental Leave for all parents of a new child
  • Traditional and ROTH 401k options
  • $1000 annual training stipend
  • Rockertreat Annual company get-together

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