Service Operations Manager
2 days ago
At Hussmann, we are seeking a highly skilled Service Operations Manager to oversee the service operations within a district. As a key member of our team, you will be responsible for leading a team of service technicians, managing customer relationships, and driving operational excellence.
Key Responsibilities:- Manage overall operations of specific Service Teams, including execution of contracts, emergency service, quoted work renewals, warranty, and change requests.
- Develop and maintain strong customer relationships within a specific district.
- Assist in the development of forecasts, cost-savings opportunities, and areas of risk and exposure.
- Support the talent acquisition process of Service Technician positions, including recruitment, candidate selection, and letters of offer.
- Conduct performance appraisals for assigned Service Technicians and recommend merit increases, promotions, training, and disciplinary action.
- Demonstrate and enforce all workplace safety policies, including OSHA and other applicable regulations.
- Support customer billing and collection processes.
- High School Diploma
- 5+ years of related experience and training, or equivalent combination of education and experience.
- Working knowledge of basic refrigeration and commercial refrigeration and HVAC.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong communication and leadership skills.
- Intermediate to advanced proficiency in Microsoft Office Suite.
- Flexibility to work outside normal working hours.
- Valid driver's license and safe driving record.
Hussmann is a subsidiary of Panasonic USA, a leader in providing display merchandisers, refrigeration systems, installation, and services to food retailers worldwide. We provide solutions to make our customers' businesses better, and our focus on innovation has helped food retailers succeed since 1906.
We offer a comprehensive benefits package, including health, dental, and vision insurance, 401k with company matching contribution, tuition reimbursement program, life/disability insurance, family leave, and more. Hussmann is committed to creating a diverse environment and is proud to be an equal opportunity employer.
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