Customer Service Representative

21 hours ago


Mount Kisco, New York, United States Mount Kisco Chevrolet Full time
Job Overview

As a Customer Relations Representative at Mount Kisco Chevrolet, you will play a pivotal role in delivering exceptional customer experiences and ensuring customer satisfaction. You will serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing support in a professional and timely manner.

Key Responsibilities
  • Manage customer interactions through various communication channels, including phone, email, and live chat
  • Address customer inquiries, provide product information, and resolve complaints or concerns
  • Maintain accurate customer records and update information as necessary
  • Collaborate with internal teams to ensure timely resolution of customer issues
  • Follow up with customers to ensure their needs are met and their concerns are resolved
  • Identify opportunities for improving customer satisfaction and propose necessary changes
  • Manage Courtesy vehicles
Requirements
  • Prior experience in a customer service role
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Ability to handle stressful situations with a calm and professional demeanor
  • Proficiency in computer systems and customer service software
  • Ability to multitask and prioritize tasks effectively
  • Fluency in Spanish preferred
  • High School Diploma
Benefits
  • Competitive compensation of $18 - $20 per hour, plus monthly bonus for meeting goals
  • Opportunity for career growth and advancement
  • Comprehensive medical, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Paid time off and holidays
  • Employee discounts on vehicle purchases and services
About the Company

Mount Kisco Chevrolet is a leading automotive dealership located in Mount Kisco, New York. With a commitment to delivering exceptional customer service, Mount Kisco Chevrolet has been serving the local community for over 20 years. Our team of dedicated professionals strives to provide a seamless and enjoyable car-buying experience for our customers. We offer a wide selection of new and used vehicles, as well as a state-of-the-art service center for maintenance and repairs.



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