Desktop Support Specialist
2 weeks ago
Job Description
Key Accountabilities
- Provides resolution to all desktop support requests.
- Configures, troubleshoots, isolates, repairs, and resolves all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer, scanners, copiers, hardware peripherals and other desktop related equipment.
- Troubleshoots and repair desktop computers to ensure they interconnect seamlessly with multiple systems including network drives and all business productivity applications.
- Communicates directly with customers via phone, e-mail and remote diagnostics to identify, reproduce and resolve customer reported issues.
- Works independently to troubleshoot all support requests and follow escalation policies.
- Participates in testing, documentation and implementation of assigned projects.
- Responsible for tracking hardware inventory per division policies along with running and terminating infrastructure cabling between workstations and communication closets.
Required and Preferred Skills and Experience
- Experienced level, typically 5-7 years of experience.
- Provides more technical/functional support than administrative support.
- Demonstrates a thorough working knowledge of technology, applications, terminology, and procedures required of job function.
- Performs varied and more complex tasks.
- Makes decisions within broad parameters.
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