Desktop Support Specialist

5 days ago


Bartlesville, United States Net2Source Inc. Full time

Job Description

Key Accountabilities

  • Provides resolution to all desktop support requests.
  • Configures, troubleshoots, isolates, repairs, and resolves all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer, scanners, copiers, hardware peripherals and other desktop related equipment.
  • Troubleshoots and repair desktop computers to ensure they interconnect seamlessly with multiple systems including network drives and all business productivity applications.
  • Communicates directly with customers via phone, e-mail and remote diagnostics to identify, reproduce and resolve customer reported issues.
  • Works independently to troubleshoot all support requests and follow escalation policies.
  • Participates in testing, documentation and implementation of assigned projects.
  • Responsible for tracking hardware inventory per division policies along with running and terminating infrastructure cabling between workstations and communication closets.

Required and Preferred Skills and Experience

  • Experienced level, typically 5-7 years of experience.
  • Provides more technical/functional support than administrative support.
  • Demonstrates a thorough working knowledge of technology, applications, terminology, and procedures required of job function.
  • Performs varied and more complex tasks.
  • Makes decisions within broad parameters.


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