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Store Operations Manager

2 months ago

Manassas, Virginia, United States Walmart Full time

Job Summary:

As a Store Operations Manager at Walmart, you will be responsible for directing and guiding members of management and hourly associates on proper customer service approaches and techniques. You will ensure customer needs, complaints, and issues are successfully resolved within company guidelines and standards. You will also build relationships with associates to ensure proper feedback and answer questions or provide information to customers and associates.

Key Responsibilities:

  • Directs facility operations by setting the standard for appropriate service levels and teaching and developing effective merchandise presentation.
  • Provides direction and guidance on executing Company programs and strategic initiatives, ensuring quality assurance standards, and overseeing safety and operational reviews.
  • Supervises and develops members of management and hourly associates by hiring, training, and mentoring associates, assigning duties, setting clear expectations, providing associate recognition, and delegating business objectives effectively.
  • Drives the execution of multiple business plans and projects by identifying customer and operational needs, developing and communicating business plans and priorities, removing barriers and obstacles that impact performance, providing resources, identifying performance standards, measuring progress, and adjusting performance accordingly.
  • Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application, ensuring compliance with them, and utilizing and supporting the Open Door Policy.
  • Evaluates the ongoing effectiveness of current plans, programs, and initiatives, consulting with business partners, managers, co-workers, or other key stakeholders, soliciting, evaluating, and applying suggestions for improving efficiency and cost effectiveness, and participating in and supporting community outreach events.

Requirements:

  • 1 year's general management experience to include financial accountability.
  • 2 years' of college; OR 1 year's retail experience and 1 year's experience supervising 10 associates/employees; OR 2 years' general work experience and 1 year's experience supervising 10 associates/employees.

Preferred Qualifications:

  • Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
  • General work experience supervising 20 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

About Walmart:

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance, and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day.