IT Support Specialist
6 days ago
The role involves handling front-line aspects of IT support for clients, providing Tier-1 support for hardware, software, and network-related issues.
Key Responsibilities:
- Fielding calls from IT clients and documenting issues thoroughly.
- Working with the operations manager to dispatch technicians to client locations.
- Updating and maintaining client-facing and internal documentation.
- Researching new technologies and suggesting improvements.
- Developing, deploying, and managing IT-related projects.
Requirements:
- At least two years' experience in IT service or a related field.
- Customer service background.
- Ability to use online resources for issue resolution.
- Solid experience in Mac and PC support, Microsoft Office applications, and troubleshooting methodology.
- Strong data privacy and security practices.
Estimated Salary: $52k-$65k per year.
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