IT Support Specialist

6 days ago


Juneau, Alaska, United States Upskilled Evolution Full time
Job Title: IT Support Specialist

The role involves handling front-line aspects of IT support for clients, providing Tier-1 support for hardware, software, and network-related issues.

Key Responsibilities:

  • Fielding calls from IT clients and documenting issues thoroughly.
  • Working with the operations manager to dispatch technicians to client locations.
  • Updating and maintaining client-facing and internal documentation.
  • Researching new technologies and suggesting improvements.
  • Developing, deploying, and managing IT-related projects.

Requirements:

  • At least two years' experience in IT service or a related field.
  • Customer service background.
  • Ability to use online resources for issue resolution.
  • Solid experience in Mac and PC support, Microsoft Office applications, and troubleshooting methodology.
  • Strong data privacy and security practices.

Estimated Salary: $52k-$65k per year.



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