Respiratory Care Coordinator
6 days ago
Job Location: Eagan, MN
Position Type: Full Time
Education Level: None
Salary Range: $22.00 Hourly
Travel Percentage: None
Job Shift: Day
Job Category: Admin - Clerical
Description
Northwest Respiratory Services is seeking a Patient Intake Specialist to join our team in Eagan, Minnesota. As the first point of contact for our customers, you will provide empathetic and highly accurate communication in support of their health and quality of life. Your responsibilities will include setting up customer orders, verifying insurance coverage, and building trust with our customers over the phone.
Schedule
This is a full-time position with a 40-hour workweek, including one Saturday per month. Our benefits package includes health, dental, and vision insurance, as well as employer-paid life insurance and a 401(k) matching program.
A Day in the Life
- Work with new customers to set up their initial equipment and supply orders
- Manage a high volume of calls and faxed orders in a timely and accurate manner
- Maintain positive relationships with internal and external customers
- Collaborate with other Intake Specialists to ensure best practices are shared and the workload is completed
- Gain knowledge in respiratory equipment and interpret to customers in a way they can understand
Qualifications
- Understanding of HIPAA laws to handle confidential personal and medical information
- Ability to handle confidential and sensitive information
- Ability to be punctual and dependable with a stable work history
- Ability to exercise good judgement on handling phone calls appropriately
- Detail-oriented, highly organized, and able to multitask in a fast-paced environment
- Excellent telephone skills
- Accurate typing skills
Requirements
- Detail-oriented, highly organized, and able to multitask in a fast-paced environment
- Punctual and dependable, customers and co-workers are counting on you
- Understanding of HIPAA laws to handle confidential personal and medical information
- Exercises good judgement on handling phone calls appropriately and empathetically
- Excellent telephone and typing skills
We look forward to speaking with you further about this opportunity to join our team at Northwest Respiratory Services, a privately held regional leader in the respiratory product and service industry.
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