Patient Care Coordinator

2 weeks ago

Phoenix, Arizona, United States UnitedHealth Group Full time
Job Summary

We are seeking a highly skilled and detail-oriented Associate Patient Care Coordinator to join our team. As a key member of our Patient Registration department, you will play a critical role in ensuring the smooth and efficient registration process for our patients.

Key Responsibilities
  • Maintain up-to-date knowledge of specific registration requirements for all areas, including main admitting, OP registration, ED registration, maternity, and rehabilitation units.
  • Ensure complete, accurate, and timely entry of demographic information into the ADT system at the time of registration.
  • Properly identify patients to ensure medical record numbers are not duplicated.
  • Review assigned accounts to ensure accuracy and required documentation is obtained and complete.
  • Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable, and document completion within the hospital's information system for regulatory compliance and audit purposes.
  • Collect and enter required data into the ADT system with emphasis on accuracy of demographic and financial information to ensure appropriate reimbursement.
  • Review all information entered in ADT on pre-registered accounts.
  • Verify all information with patients at the time of registration and correct any errors identified.
  • Identify all forms requiring patient/guarantor signature and obtain signatures.
  • Ensure all required documents are scanned into the appropriate system(s).
  • Identify all appropriate printed material hand-outs for patients and provide them to patients/guarantors (Patient Rights and Responsibilities, HIPAA Privacy Act notification, Advance Directive, etc.).
  • Follow 'downtime' procedures by manually entering patient information, identifying patient's MRN in the MPI database, assigning a financial number, and accurately entering all information when the ADT system is live.
  • Assess self-pay patients for presumptive eligibility and, when appropriate, initiate the process.
  • Monitor and address tasks associated with the Mede/Analytics PAI tool.
  • Follow approved scripting, verify insurance benefits on all patients registered daily by using electronic verification systems or by contacting payers directly to determine the level of insurance coverage.
  • Thoroughly and accurately document insurance verification information in the ADT system, identifying deductibles, copayments, coinsurance, and policy limitations.
  • Obtain referral, authorization, and pre-certification information, document this information in the ADT system, and submit notices of admission when necessary.
  • Verify medical necessity check has been completed for outpatient services. If not completed and only when appropriate, use technology tools to complete medical necessity checks and/or notify patients that an ABN will need to be signed.
  • Identify payer requirements for medical necessity.
  • Verify patient liabilities with payers, calculate patient payments, and request payment at the time of registration.
  • Identify any outstanding balance due from previous visits, notify patients, and request patient payment.
  • Set up payment plans for patients who cannot pay their entire current copayment and/or past balance in one payment.
  • Thoroughly and accurately document conversations with patients regarding financial liabilities and agreements to pay.
  • When collecting patient payments, follow department policy and procedure regarding applying payment to the patient's account and providing a receipt for payment.
  • Clarify division of financial responsibility if payment for services is split between a medical group and an insurance company. Ensure this information is clearly documented in the ADT system.
  • When necessary, escalate accounts to appropriate Patient Registration leadership staff, based on outcomes of the verification process and patient's ability to pay.
Why Work for UnitedHealth Group?

At UnitedHealth Group, we offer a comprehensive benefits package, competitive pay, and opportunities for professional growth and development. Our team is dedicated to delivering high-quality care and services to our patients, and we are committed to creating a positive and inclusive work environment.

Requirements
  • High School Diploma/GED (or higher)
  • 1+ years of experience in customer service
  • Beginner level of proficiency working with computers/data entry
Preferred Qualifications
  • 1+ years of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle-related roles
  • General understanding of insurance policies and procedures
  • Working knowledge of medical terminology
  • Able to perform basic mathematics for payment calculation
Soft Skills
  • Excellent interpersonal, communication, and customer service skills

  • Patient Care Coordinator

    4 weeks ago

    Phoenix, Arizona, United States Serenity Healthcare Full time

    Job DescriptionPatient Care CoordinatorJoin Our Team at Serenity HealthcareSerenity Healthcare is a leading provider of innovative healthcare solutions, and we are seeking a highly skilled Patient Care Coordinator to join our team. As a Patient Care Coordinator, you will play a critical role in ensuring the highest level of patient care and satisfaction.Key...

  • New Patient Care Coordinator

    2 days ago

    Phoenix, Arizona, United States Center for Pain and Supportive Care Full time

    Job SummaryWe are seeking a highly organized and detail-oriented New Patient Care Coordinator to join our team at Center for Pain & Supportive Care. The successful candidate will be responsible for connecting with new patients, scheduling appointments, and ensuring a seamless patient experience.Key ResponsibilitiesRespond to new patient calls in a timely and...

  • Patient Care Coordinator

    2 weeks ago

    Phoenix, Arizona, United States SALT Dental Partners Full time

    Job Title: Patient Care CoordinatorWe are seeking a highly motivated and compassionate Patient Care Coordinator to provide exceptional customer service and coordinate patient care to ensure a positive experience for our patients.Key Responsibilities:Provide exceptional customer service to patients and familiesCoordinate patient care to ensure a positive...

  • Patient Care Coordinator

    2 weeks ago

    Phoenix, Arizona, United States SALT Dental Partners Full time

    Job SummaryWe are seeking a highly skilled Patient Care Coordinator to provide exceptional customer service and coordinate patient care at SALT Dental Partners.Key ResponsibilitiesProvide outstanding customer service to patients and familiesCoordinate patient care to ensure a positive experienceAnswer phone calls and respond to patient inquiriesCheck...

  • Patient Care Coordinator

    3 weeks ago

    Phoenix, Arizona, United States Axis for Autism Full time

    About the RoleWe are seeking a highly skilled Patient Care Coordinator to join our team at Axis for Autism. As a Patient Care Coordinator, you will play a critical role in ensuring that patients and their families receive exceptional care and support throughout the diagnostic evaluation process.Key ResponsibilitiesProvide exceptional patient care and...

  • Patient Care Coordinator

    1 week ago

    Phoenix, Arizona, United States Serenity Healthcare Full time

    Job Title: Patient Intake CoordinatorWe are seeking a compassionate and detail-oriented Patient Intake Coordinator to join our team at Serenity Healthcare. As a Patient Intake Coordinator, you will play a vital role in providing exceptional patient care and ensuring a smooth experience for our patients.Key Responsibilities:Provide personalized support to...

  • Patient Care Coordinator

    1 week ago

    Phoenix, Arizona, United States Axis for Autism Full time

    Job Title: Patient Care CoordinatorAxis for Autism is seeking a dedicated Patient Care Coordinator to provide exceptional support to patients and their families throughout the diagnostic evaluation process.Your Role:Provide empathetic and organized support to patients and families, ensuring a positive experience throughout the diagnostic process.Communicate...

  • Patient Care Coordinator

    1 month ago

    Phoenix, Arizona, United States Serenity Healthcare Full time

    About the RoleSerenity Healthcare is seeking a skilled Patient Care Coordinator to join our team. As a Patient Care Coordinator, you will play a vital role in providing exceptional patient care and support.Key ResponsibilitiesProvide compassionate and empathetic care to patients, understanding their unique needs and concerns.Gather and review patient...

  • Patient Care Coordinator

    2 weeks ago

    Phoenix, Arizona, United States Axis for Autism Full time

    Patient Care Coordinator RoleAxis for Autism is seeking a dedicated Patient Care Coordinator to provide exceptional support to patients and their families throughout the diagnostic evaluation process. As a key member of our team, you will be responsible for managing patient interactions, coordinating appointments, and handling administrative tasks with a...

  • Patient Care Coordinator

    4 weeks ago

    Phoenix, Arizona, United States HALO Precision Diagnostics Full time

    About the RoleAt HALO Precision Diagnostics, we are committed to providing exceptional patient care and advancing the field of precision-focused healthcare. We are seeking a highly skilled and compassionate Patient Care Coordinator to join our team.Key ResponsibilitiesGenetic Education and Counseling: Provide education and support to high-risk patients...

  • Patient Care Coordinator

    4 weeks ago

    Phoenix, Arizona, United States Serenity Healthcare Full time

    Job DescriptionJob Summary:Serenity Healthcare is seeking a highly skilled Patient Care Coordinator to join our team. As a Patient Care Coordinator, you will play a vital role in providing exceptional patient care and support to our patients.Key Responsibilities:Provide Compassionate Patient Care: Offer empathy and understanding to patients, ensuring they...

  • Patient Care Coordinator

    3 weeks ago

    Phoenix, Arizona, United States HonorHealth Full time

    About the RoleHonorHealth is seeking a skilled Patient Care Coordinator to join our team in the Heart and Lung Surgical Group. As a key member of our healthcare team, you will play a vital role in providing exceptional patient care and support.Key ResponsibilitiesCoordinate patient care and communication with healthcare providersSchedule procedures and...

  • Patient Care Coordinator

    3 weeks ago

    Phoenix, Arizona, United States UnitedHealth Group Full time

    Associate Patient Care CoordinatorAt UnitedHealth Group, we're committed to helping people live healthier lives and making the health system work better for everyone. As an Associate Patient Care Coordinator, you'll play a vital role in supporting our patients and care teams to deliver exceptional care and outcomes.Key Responsibilities:Provide exceptional...

  • Patient Care Coordinator

    5 days ago

    Phoenix, Arizona, United States Arizona Gynecology Consultants Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Care Coordinator to join our team at Arizona Gynecology Consultants. As a Patient Care Coordinator, you will play a vital role in ensuring the smooth operation of our medical office, providing exceptional patient care, and supporting our healthcare team.Key ResponsibilitiesManage...

  • Patient Care Coordinator

    1 week ago

    Phoenix, Arizona, United States HonorHealth Full time

    About the RoleHonorHealth is seeking a highly skilled Patient Care Coordinator to join our team in the Heart and Lung Surgical Group. As a key member of our team, you will play a vital role in providing exceptional patient care and support.Key ResponsibilitiesCoordinate patient care and communication with providers and other healthcare professionalsManage...

  • Patient Care Coordinator

    4 weeks ago

    Phoenix, Arizona, United States Circle Full time

    About the RoleWe are seeking a highly motivated and compassionate Patient Care Coordinator to join our team at Circle the City. As a key member of our integrated healthcare team, you will play a vital role in improving access to care and patient outcomes for individuals experiencing homelessness.Key ResponsibilitiesEnable non-clinical services that...

  • Medical Patient Care Coordinator

    2 days ago

    Phoenix, Arizona, United States PDS Health Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Medical Patient Care Coordinator to join our team. As a Medical Patient Care Coordinator, you will be responsible for coordinating patient care and ensuring that patients receive the best possible treatment. This is a challenging and rewarding role that requires strong communication and...

  • Patient Care Coordinator

    3 weeks ago

    Phoenix, Arizona, United States UnitedHealth Group Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Patient Care Coordinator to join our team at UnitedHealth Group. As a key member of our Patient Registration department, you will play a critical role in ensuring the smooth and efficient registration process for our patients.Key ResponsibilitiesVerify patient demographic and insurance...

  • Patient Care Coordinator

    4 weeks ago

    Phoenix, Arizona, United States Serenity Healthcare Full time

    Job SummaryWe are seeking a highly skilled and compassionate Provider Assistant to join our team at Serenity Healthcare. As a key member of our staff, you will play a vital role in delivering exceptional patient care and support.Key ResponsibilitiesPatient Education: Educate patients on treatment options and provide them with essential information to make...

  • Patient Care Coordinator

    3 weeks ago

    Phoenix, Arizona, United States UnitedHealth Group Full time

    Associate Patient Care CoordinatorAt UnitedHealth Group, we are committed to helping people live healthier lives and making the health system work better for everyone. As an Associate Patient Care Coordinator, you will play a critical role in ensuring that our patients receive the quality of care they need.Key Responsibilities:Maintain up-to-date knowledge...