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Patient Care Coordinator

2 months ago

Phoenix, Arizona, United States UnitedHealth Group Full time
Associate Patient Care Coordinator

At UnitedHealth Group, we are committed to helping people live healthier lives and making the health system work better for everyone. As an Associate Patient Care Coordinator, you will play a critical role in ensuring that our patients receive the quality of care they need.

Key Responsibilities:
  • Maintain up-to-date knowledge of specific registration requirements for all areas, including main admitting, OP registration, ED registration, maternity, and rehabilitation units.
  • Ensure complete, accurate, and timely entry of demographic information into the ADT system at the time of registration.
  • Properly identify patients to ensure medical record numbers are not duplicated.
  • Review assigned accounts to ensure accuracy and required documentation is obtained and complete.
  • Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable.
  • Collect and enter required data into the ADT system with emphasis on accuracy of demographic and financial information in order to ensure appropriate reimbursement.
  • Verify all information entered in ADT on pre-registered accounts.
  • Identify all forms requiring patient/guarantor signature and obtain signatures.
  • Ensure all required documents are scanned into the appropriate system(s).
  • Identify all appropriate printed material hand-outs for the patient and provide them to the patient/guarantor.
Requirements:
  • High School Diploma / GED (or higher)
  • 1+ years of experience in customer service
  • Beginner level of proficiency working with computers/data entry

We offer a competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

We are an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.