Customer Service Representative Expert

1 week ago


Osseo, Minnesota, United States REO Plastics Full time
Job Overview
We are seeking a skilled CUSTOMER SERVICE REPRESENTATIVE to join our team at REO Plastics, Inc. As a key member of our customer-facing department, you will be responsible for providing exceptional service and support to our valued customers.

About the Role
This is a dynamic position that requires strong communication and problem-solving skills, with a focus on delivering top-notch customer experiences. You will be working closely with our production staff to ensure timely order processing and resolution of customer inquiries.

Key Responsibilities
* Provide accurate and timely responses to customer inquiries via phone, email, and chat
* Collaborate with production staff to resolve order issues and ensure prompt delivery
* Process orders efficiently using our IQMS/Delmiaworks ERP software system
* Utilize strong analytical skills to investigate customer concerns and provide solutions

Requirements
* High School Diploma or equivalent
* 2+ years of experience in customer service, preferably in a manufacturing environment
* Excellent communication and problem-solving skills
* Ability to work independently and as part of a team
* Proficient in Microsoft Office Suite, including Outlook and Excel

Benefits
* Competitive starting pay: $45,000 - $60,000 per year (based on experience)
* Comprehensive benefits package, including health, dental, and vision insurance
* Paid time off and holidays
* Opportunities for professional growth and development

About Us
REO Plastics, Inc. is a progressive, ISO certified Custom Injection Molding Company with over 60 years of experience serving various markets in the Manufacturing Industry. We prioritize building strong relationships with our customers and strive to deliver exceptional quality, service, and productivity.

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