Customer Service Ambassador

2 days ago


Osseo, Minnesota, United States Planet Fitness - PF Baseline Fitness Full time

Company Overview

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We are a leading fitness franchise with locations across the United States. At Baseline Fitness, we pride ourselves on providing a welcoming and supportive environment for our members to achieve their health and wellness goals.

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Salary

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The estimated annual salary for this position is $35,000-$45,000 depending on experience and location.

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Job Description

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The Customer Service Representative will be responsible for delivering exceptional member experiences by providing personalized support and assistance to Planet Fitness members, prospective members, and guests.

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Essential Duties and Responsibilities

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  • Greet members, prospective members, and guests in a friendly and professional manner.">
  • Handle all front desk activities including answering phones, checking members into the system, new member sign-ups, and taking prospective members on tours.">
  • Facilitate needed updates to member accounts and respond to member questions and concerns in a timely and professional manner.">
  • Assist in maintaining the neatness and cleanliness of the club.">
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Qualifications/Requirements

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  • A customer service background is preferred.">
  • BASIC computer proficiency.">
  • A passion for fitness and health.">
  • An upbeat and positive attitude.">
  • Punctuality and reliability are must-haves.">
  • Exceptional customer service skills, able to interact in a positive and professional way with members and co-workers.">
  • A strong listener with the ability to empathize and problem-solve.">
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.">
  • Must be 16 years of age or older.">
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Benefits

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  • A competitive set of benefits to full-time employees, including insurance, bonus opportunities (position dependent), holiday pay for ALL hourly employees, PTO and holidays off for Salaried employees.">
  • A free Black Card membership for all employees + one to give to a friend or family member.">
  • An employee recognition program with gift cards and a vacation grand prize incentive quarterly.">
  • A clear and developed training program for every level of employment to set clear expectations for job performance and growth.">
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Others

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  • Employee Recognition Program">
  • Advancement Opportunities">
  • Fitness and wellness programs to support personal and professional development">


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