Hardware Asset Manager

3 days ago

New York, New York, United States Leidos Full time
Job Description

Leidos is seeking an experienced Hardware Asset Manager to join our team. As a key member of our IT Asset Management team, you will play a crucial role in ensuring the effective management of our hardware assets.

Key Responsibilities
  • Maintain accurate inventory of hardware assets through deployment, utilization, tracking, security, and final disposition of IT assets via ServiceNow HAMPro.
  • Establish key performance indicators, metrics, and reporting/dashboards to analyze data and inform business decisions.
  • Oversee hardware asset management internal and external audits, including manufacturer and regulatory audits.
  • Make business process improvement recommendations by analyzing data and drafting possible solutions for future state enhancements and implementation steps.
  • Translate complex concepts and policy into plain-language business operation documentation for internal and external stakeholders.
  • Establish and build relationships with other ITIL process owners, applicable tool owners, and stakeholders to understand business objectives, data structure, and how CMDB and Asset Management processes will best support the enterprise and process-specific objectives.
  • Assist with formulating strategic roadmap and daily end-to-end hardware asset management services in accordance with the ITAM policies.
  • Develop and maintain Asset and CMDB architectural standards in alignment with the ServiceNow Common Service Data Model (CSDM) and provide prescriptive guidance on service modeling within the Asset and CMDB in support of scalability, automation, and time to value.
  • Establish exception reporting and procedures to investigate root cause and perform remediation.
Requirements
  • Bachelor's degree and 5+ years of prior Hardware Asset Management related experience, which must include 2+ years of experience supervising or leading teams or projects.
  • Subject matter expert of hardware asset management practices.
  • Knowledgeable in ServiceNow, SharePoint, and Costpoint.
  • Skilled in building queries, reports, and dashboards in ServiceNow, and interpreting such data to inform business decisions.
  • Experience working with major hardware vendors (IBM, Dell, HP, Cisco, etc.).
  • Proven experience with IT Asset and Configuration Management in ServiceNow HAMPro.
  • Understanding of the relationship between IT Assets and Configuration Items.
  • Excellent written, communication, and interpersonal skills.
  • Demonstrate a proven ability to work well under pressure with tight deadlines, superior critical thinking, and technical problem-solving skills.
  • Excellent attention to detail and focus on delivering high-quality work, strong organization, planning, and execution skills.
  • Knowledge of the System/Software Development Lifecycle and Project Management Methodology, experience developing, managing, and implementing goals, plans, and technical complex processes.
  • Understanding of Finance and Procurement (accounts payable, depreciation, net book value, fixed assets, sourcing).
  • US citizenship is required and able to obtain security clearance as needed.
Preferred Qualifications
  • ServiceNow HAMPro certification.
  • IAITAM Asset Management certification.
  • Project Management skills and experience.
  • Advanced data analysis and reporting skills particularly in Excel, PowerBI, Tableau.

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