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Senior Operations Manager

2 months ago

Carson, California, United States Compass Group Careers Full time
Job Summary

As the General Manager of Premium, you will be responsible for overseeing the Premium department to achieve exceptional guest experiences, partner satisfaction, and financial results. The ideal candidate will be an experienced operations leader with a passion for hospitality, food, and retail.

Key Responsibilities
  • Oversee all aspects of premium operations, ensuring seamless execution and exceptional guest experiences.
  • Recruit, train, and develop a high-performing team to meet business objectives.
  • Collaborate with the location leadership team to drive improvements in guest satisfaction and financial results.
  • Develop and implement strategies to drive engagement within the premium department.
  • Oversee season planning and event preparation to ensure maximum event readiness.
  • Build relationships with regular guests and suite holders to enhance the overall guest experience.
  • Partner with the culinary team to develop menus for all premium spaces.
  • Implement and maintain the Suites Management System for the premium department.
  • Ensure compliance with all Payment Card Information rules and Responsible Service of Alcohol protocols.
  • Conduct progressive coaching with team members to ensure exceptional performance.
  • Manage team member breaks, scheduling, and onboarding processes.
  • Support location 'Keys to the Future' activities to develop future leaders.
  • Support team member orientation training to ensure all hourly team members have the skills and knowledge to delight our guests.
Requirements
  • 5+ years of experience in a food and beverage operational position.
  • Bachelor's degree in hospitality management is preferred.
  • High level of computer literacy.
  • Excellent interpersonal and stakeholder management skills.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Comprehensive training and development programs.