Practice Director

4 days ago

Killeen, Texas, United States Pain Specialists of America LLC Full time
Job Summary

We are seeking a highly organized and effective Practice Manager to oversee the daily operations of our medical office. The ideal candidate will have excellent communication skills and be able to manage multiple priorities.

Key Responsibilities
  • Supervise staff and oversee daily office operations
  • Establish and maintain schedules, allocation of staff resources, and assure effective patient care
  • Train and rotate office staff through various office duties to ensure cross-coverage in all areas
  • Assess staff performance and complete regular reviews
  • Conduct office staff meetings and monitor time clocks daily
  • Oversee daily deposits and till reconciliation, as well as inventory and ordering of office supplies
  • Ensure all staff:
  • Answer telephone in a timely and professional manner
  • Routinely demonstrate superior customer service skills
  • Communicate with customers in a courteous, professional, cooperative, and mature manner
  • Recognize and respond appropriately to violent/abusive situations, bomb threats, fire, and emergency situations
  • Accurately take messages and convey information to recipients
  • Protect patient confidentiality per policies and procedures
  • Scans and enter information into Electronic Health Record accurately and timely
  • Demonstrate the ability to collect medical office charges, accurately manage till, and prepares daily deposits
  • Perform Environment of Care functions:
  • Oversee and maintain a safe environment for employees, patients, and visitors
  • Assure that all emergency equipment, such as fire extinguishers and emergency lights, are properly maintained
  • Complete work/repair orders in a timely manner
  • Coordinate and prepare office and staff for potential weather-related disasters
  • Communicate with corporate office for current updates and maintain an open line of communication with staff
  • Oversee schedule and coordinate appointment cancellations as needed
  • Management of Medical Records Requests:
  • Follow company protocol for release of medical records
  • Work with Administrator to develop, implement, and monitor effective programs
  • Assure staff meets deadlines on projects assigned (i.e., annual training, health requirements)
  • Attend Manager meetings
  • Perform other duties as needed or assigned
Requirements
  • Bachelor's degree in Healthcare Administration, Public Health, Business, or similar is preferred
  • Prior experience in healthcare is desired
  • Prior experience in a manager role in healthcare is desired
  • Effective problem-solving skills and a desire to address little problems before they become big problems
  • Working knowledge of federal and state regulations that impact clinic operations, including HIPAA
  • Ability to accurately and efficiently use Health Information Technology (HIT) Systems, including running reports
Physical Demands
  • Excellent organizational and interpersonal communication skills
  • Demonstrated ability to manage multiple priorities
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
  • Ability to write reports, business correspondence, and procedure manuals
  • Ability to work effectively by presenting information and responding to questions from groups of managers, clients, customers, and physicians
  • Hearing: Adequate to perform job duties in person and over the telephone
  • Speaking: Must be able to communicate clearly in person and over the telephone
  • Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens
  • Other: Requires frequent bending, reaching, and repetitive hand movements, standing, walking, squatting, and sitting, with some heavy lifting, pushing, and pulling exerted regularly throughout a regular work shift
  • Possible exposure to communicable diseases, toxic substances, ionizing radiation, medicinal preparations, and other conditions common to a clinic and/or OR environment

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