Customer Service Representative

3 days ago


Lewisville, Texas, United States Velvet Box Full time

About Velvet Box

We are a passionate team dedicated to helping people feel better about themselves. Our goal is to create a positive and inspiring experience for every guest who walks into one of our stores.

As a Customer Service Representative, you will be the face of our brand, delivering exceptional service and creating memorable experiences for every guest.

Your Key Responsibilities:

  • Meet Personal Sales Goals: Strive to meet and exceed individual sales targets by understanding guest needs and providing tailored recommendations.
  • Provide warm, welcoming, and attentive service that leaves a positive and lasting impression on each guest.
  • Maintain attractive, well-organized displays to ensure products are presented in a way that engages and excites guests.
  • Develop in-depth knowledge of our product range to offer informed guidance and support, helping guests feel confident in their selections.
  • Foster a welcoming atmosphere where guests feel safe, comfortable, and encouraged to explore new ideas.
  • Collaborate with your colleagues while being reliable and committed to the team's success.
  • Adapt to varying schedules and shifts to meet business needs and provide consistent service.
  • Thrive in a dynamic environment where you can manage multiple tasks effectively and efficiently.
  • Maintain a keen eye for detail in all aspects of guest service and merchandising.
  • Create a positive atmosphere that encourages guests to feel valued and welcomed.
  • Build genuine relationships with guests, making them feel heard and supported.

Perks & Benefits:

  • Snack Budget: Monthly snack budget to keep you energized throughout the day.
  • Employee Discount: Access to exclusive discounts on our products.
  • Personal Growth: Opportunities for personal and professional development within a supportive culture.
  • Book Club: Earn $50 for every book you read, added directly to your paycheck.

Salary Information: The estimated salary for this role is around $45,000 - $55,000 per year, depending on location and experience.



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