Customer Support Representative

4 days ago


Lewisville, Texas, United States Axelon Full time

Job Title: Customer Support Representative

Salary: $55,000 - $65,000 per year

Location: Lewisville, TX

About Axelon

Axelon is a leading provider of innovative solutions and services to the banking and finance industry. Our team of experts is dedicated to delivering exceptional customer experiences.

Job Description

We are seeking an experienced Customer Support Representative to join our Contact Center team. As a key member of our team, you will be responsible for providing outstanding customer service and support to our clients.

Key Responsibilities:

  • Provide excellent customer service via phone, email, or chat to resolve customer inquiries and concerns.
  • Analyze customer issues and identify opportunities to improve our products and services.
  • Collaborate with internal teams to ensure seamless issue resolution and enhance customer satisfaction.
  • Develop in-depth knowledge of our products and services to effectively address customer needs.

Requirements:

  • Bachelor's degree or equivalent experience in customer service, sales, or related field.
  • 2+ years of customer-facing experience in a contact center environment.
  • Excellent communication and problem-solving skills to handle complex customer issues.


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