Customer Service Representative

3 days ago


Lewisville, Texas, United States CornerStone Staffing Full time

Job Title: Customer Service Representative - Logistics

Location: Lewisville, TX (hybrid remote after permanent)

Estimated Salary: $21/hour

We are seeking a skilled Customer Service Representative to join our team in Lewisville, TX. As a Logistics Customer Service Representative, you will be responsible for managing customer orders, collaborating with internal teams, and providing exceptional customer service.

Key Responsibilities:

  • Input, validate, and manage customer orders received via email, customer portals, and by phone.
  • Collaborate with internal teams to communicate delivery schedules and shipments in a timely and organized manner to customers.
  • Interface with buyers and production planners to achieve on-time customer delivery, while communicating new and upcoming customer requirements, and facilitating expedites with buyers, suppliers, and local distribution teams when necessary.
  • Process returns, credits, debits, and denials.
  • Provide customs documentation for international shipments.

Requirements:

  • 2+ years of experience in customer service.
  • Knowledge of supply chain systems preferred.
  • Must be proficient with Outlook, Excel, and Word.
  • Must be capable of using AS/400 based system (J.D. Edwards is a major plus).
  • Ability to multitask with good attention to detail.
  • Experience with EDI based systems are a major plus.

What We Offer:

  • A competitive estimated salary of $21/hour.
  • A hybrid remote work arrangement after the permanent position is established.
  • The opportunity to work with a reputable company in the supply chain industry.


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