Customer Service Representative
3 days ago
Job Title: Customer Service Representative - Logistics
Location: Lewisville, TX (hybrid remote after permanent)
Estimated Salary: $21/hour
We are seeking a skilled Customer Service Representative to join our team in Lewisville, TX. As a Logistics Customer Service Representative, you will be responsible for managing customer orders, collaborating with internal teams, and providing exceptional customer service.
Key Responsibilities:
- Input, validate, and manage customer orders received via email, customer portals, and by phone.
- Collaborate with internal teams to communicate delivery schedules and shipments in a timely and organized manner to customers.
- Interface with buyers and production planners to achieve on-time customer delivery, while communicating new and upcoming customer requirements, and facilitating expedites with buyers, suppliers, and local distribution teams when necessary.
- Process returns, credits, debits, and denials.
- Provide customs documentation for international shipments.
Requirements:
- 2+ years of experience in customer service.
- Knowledge of supply chain systems preferred.
- Must be proficient with Outlook, Excel, and Word.
- Must be capable of using AS/400 based system (J.D. Edwards is a major plus).
- Ability to multitask with good attention to detail.
- Experience with EDI based systems are a major plus.
What We Offer:
- A competitive estimated salary of $21/hour.
- A hybrid remote work arrangement after the permanent position is established.
- The opportunity to work with a reputable company in the supply chain industry.
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