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Customer Service Representative

2 months ago

Roseville, California, United States Michael Eldred - State Farm Agent Full time
Job Overview

As a Customer Service Representative - Insurance Team Member with Michael Eldred - State Farm Agent, you will play a vital role in ensuring the success of our agency. Your primary responsibility will be to provide exceptional customer service, ensuring that our clients receive the highest level of support and care.

Key Responsibilities
  • Customer Relationship Management
    • Establish and maintain strong relationships with our clients, providing personalized support and guidance to meet their insurance needs.
    • Respond to customer inquiries in a timely and professional manner, addressing any concerns or issues promptly.
  • Insurance Product Education
    • Use a customer-focused approach to educate clients about our insurance products and services, helping them to make informed decisions about their coverage.
    • Provide clear and concise information about policy options, coverages, and benefits.
  • Office Operations
    • Ensure the office is well-organized and equipped to meet the needs of our clients, maintaining a clean and professional environment.
    • Coordinate and manage office tasks, ensuring seamless day-to-day operations.
Requirements
  • Communication Skills
    • Excellent written, verbal, and listening skills, with the ability to communicate complex information in a clear and concise manner.
  • Organizational Skills
    • Highly organized and detail-oriented, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Experience
    • Previous experience in customer service, preferably in an insurance or financial services environment.
    • Experience in managing customer service teams or coordinating office operations is an asset.
  • Licenses and Certifications
    • Able to obtain Property and Casualty License.
    • Able to obtain Life and Health License.
Benefits
  • Competitive Compensation
    • Salary plus commission/bonus structure.
  • Professional Development
    • Opportunities for growth and advancement within the agency.
  • Employee Benefits
    • Paid time off (holidays and personal/sick days).
    • Health benefits.