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Crew Team Lead

1 month ago

Hazelwood, Missouri, United States FatFace Full time
Role Overview: As a Crew Team Leader at Clarks Village, you will be part of the management team, responsible for ensuring the safe running of the store, managing the team, and delivering exceptional customer service. Key Responsibilities:
  1. Provide exceptional customer service, utilizing your knowledge to help customers find the best products.
  2. Resolve customer issues effectively and efficiently.
  3. Process POS transactions and thank customers.
  4. Build loyalty and create 'Customers for Life' through opt-in at the POS.
  5. Delegate tasks to team members and demonstrate leadership skills.
  6. Understand commercial aspects of the retail business, including reading reports and making decisions.
  7. Ensure the store is set to visual guidelines, contributing to company standards.
  8. Safeguard the business by ensuring full compliance with policy, procedure, loss prevention, and health & safety.
  9. Stay up-to-date with company product, activity, and promotions.
Requirements:
  1. Proven ability to lead a team and be viewed as a leader among peers.
  2. Experience in a customer service environment is essential.
  3. Proven experience with POS management, daily banking procedures, and meeting deadlines.
  4. Excellent interpersonal, organisation, and communication skills.
  5. Collaborative and positive can-do attitude, demonstrating confidence in taking the initiative and working under own direction.
  6. Ability to work productively in a high-pressure environment.
  7. Team player - embracing every opportunity to be part of what's going on.
  8. Great time management.
  9. Demonstrates passionate commitment to the brand.
Benefits:
  1. 25 days holiday plus bank holidays.
  2. Generous monthly discount allowance.
  3. Perkbox - online platform with amazing discounts, home workouts, wellbeing content, and popular brand discounts.
  4. THRIVE - learning management system with 1000s of pieces of learning.
  5. Dental Insurance (employee funded).
  6. Pension scheme.
  7. EAP support around the clock.
  8. Sick pay allowances.
  9. Sabbatical leave in line with service.
  10. Enhanced Family Friendly policies.
  11. Refer a friend scheme.