IT System Analyst

The System Business Analyst will be responsible for facilitating troubleshooting on the Warehouse Management System (WMS) and/or Transportation Management System (TMS) applications, as well as supporting local hardware and network troubleshooting and/or deployment as reported by the Technology Account Leads or Operations Team.

• Assist with the management of Service Now incident tickets, opening incident tickets for reported issues, escalating incidents that require resolution by the extended IT teams, and ensuring tickets are closed timely.
• Document recurring issues, working closely with the Technology Account Leads to identify root causes and implement permanent fixes.
• Propose long-term improvements to accounts through Customer Enhancements (CE), Service Requests (SR), or Continuous Customer Improvement (CCI).
• Manage hardware and IT assets in the facility, including maintaining an IT Asset List, reporting issues, and managing the RMA process.
• Responsible for day-to-day steady-state account items, such as Compare Reports, Error Managers, Interface Failures, and WMS/TMS access.
• Provide testing support, end-user training, and documentation of Standard Work for the IT portion.
• Attend meetings with internal and/or external customers to provide necessary support to the Technology Account Leads and Operations.

• Possess a high degree of initiative and be a self-starter, with the ability to work with little supervision.
• Excellent communication, organizational, and presentation skills.
• Ability to troubleshoot and correct systems related to software or hardware problems and achieve effective results by assigning tasks to others.
• Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments.
• Working knowledge of software or hardware utilized in the Supply Chain industry, with Warehouse Management System (WMS) or Transportation Management System (TMS) experience preferred.
• Ability to troubleshoot basic WMS configuration, such as Allocation, Putaway, and Replenishment rules, preferred.
• SQL knowledge to write and execute a query, as well as export and validate returned results for accuracy, preferred.
• Report development and ZPL label generation, preferred.

• H.S. diploma/GED required.
• Associate's degree in Information Technology or Supply Chain preferred.
• One (1) year or more Supply Chain, Logistics, Warehouse, or Transportation industry experience required.
• One (1) year or more Warehouse Management System (WMS) or Transportation Management System (TMS) knowledge, support, and/or deployment preferred.
• One (1) year or more Hardware and/or network knowledge and/or support preferred.