Assistant General Manager

7 days ago

Germantown, Tennessee, United States Moody Full time
Job Summary

We are seeking a highly skilled and experienced Assistant General Manager to join our team at the Hyatt Place Memphis / Germantown, managed by Moody National Management LP. As a key member of our leadership team, you will be responsible for planning and managing the operations of the hotel to achieve exceptional customer satisfaction and quality service while meeting/exceeding financial goals.

Key Responsibilities
  • Leadership and Management
    • Effectively manage the staff of multiple hotel departments, including front office, housekeeping, and food and beverage.
    • Hire, train, develop, empower, coach, and counsel team members to ensure they have the skills and knowledge needed to excel in their roles.
    • Conduct performance and salary reviews, resolve problems, and provide open communications to ensure a positive and productive work environment.
  • Operations and Administration
    • Implement company and brand programs, develop and manage property programs, and manage the operations of assigned functions in a manner consistent with the requirements of the management contract, franchise agreement, federal/state laws and regulations, and company policies and procedures.
    • Develop, recommend, implement, and manage the hotel's annual and long-term operation, sales and marketing, capital, revenue, expense, and profit goals to meet/exceed owner and corporate management expectations.
  • Customer Service and Quality Assurance
    • Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
    • Anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow, and associate performance to maintain a high level of customer satisfaction.
  • Emergency Procedures and Safety
    • Implement emergency procedures to ensure appropriate protection for hotel guests, staff, and company assets.
    • Develop and deliver related training to ensure team members are prepared to respond to emergencies.
  • Financial Management
    • Collect outstanding accounts receivable and resolve accounts payable issues with vendors.
    • Maintain and update personnel and payroll records in compliance with company policies and procedures.
  • Reporting and Analysis
    • Prepare and submit all reports to the General Manager and corporate management as requested and according to scheduled due dates.
    • Monitor and analyze financial and operational data to identify trends and areas for improvement.
Requirements
  • Education and Experience
    • 2+ years of experience as a manager of one or more hotel departments in hospitality.
    • Hilton experience is a plus.
  • Skills and Qualifications
    • Advanced knowledge of the hospitality and business management fields and of all policies and procedures relating to hotel operations.
    • Strong interpersonal, customer service, and organizational skills.
    • Ability to study, analyze, and interpret complex activities or information to identify and resolve problems.
    • Ability to make decisions with only general policies and procedures available for guidance.
    • Excellent verbal and written communication skills and ability to interface effectively with all levels of employees and management, guests, owners, and investors.
    • Intermediate proficiency with all hotel-related systems and software.
    • Intermediate proficiency with MS Office products, including Word, Excel, and Outlook.
  • Physical Demands
    • The employee is frequently required to stand, bend, kneel, walk, and reach with hands and arms.
    • This position requires the ability to occasionally lift products and supplies, up to 50 pounds.
  • Work Environment
    • This job operates in a professional office environment.
    • This is a full-time position and is regularly required to work 50+ hours per week.
    • Work days and work hours may vary depending on hotel needs.

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