Hotel Operations Manager

2 weeks ago

Germantown, Tennessee, United States Moody Full time


Moody National Management LP is seeking a dedicated Hotel Operations Manager to enhance our team.

We provide attractive compensation, flexible work schedules, paid leave, and a comprehensive benefits package that includes health, dental, vision, and a 401(k) plan with Employer Match.

Are you passionate about the hospitality industry? Are you prepared to advance your career with a company that prioritizes its employees?

The Hotel Operations Manager is responsible for overseeing the hotel's operations to ensure guest satisfaction and high-quality service while achieving financial objectives.


Key Responsibilities:

  • Lead and manage the personnel across various hotel departments; recruit, train, develop, empower, mentor, and evaluate staff performance, address issues, facilitate open communication, and take disciplinary actions when necessary.
  • Execute company and brand initiatives, create and oversee property-specific programs, and manage operations in accordance with management contracts, franchise agreements, and applicable laws and policies.
  • Formulate, propose, implement, and oversee the hotel's annual and long-term operational, sales, marketing, capital, revenue, expense, and profit strategies to meet or exceed expectations.
  • Address customer complaints effectively to maintain high levels of satisfaction; proactively identify potential issues by monitoring feedback, operational challenges, and staff performance.
  • Establish emergency protocols to safeguard hotel guests, staff, and company assets; develop and provide relevant training.
  • May handle outstanding Accounts Receivables and resolve Accounts Payable matters with vendors.
  • Maintain and update employee and payroll records in line with company policies; oversee effective employee onboarding and training programs.
  • Ensure compliance with safety regulations and provide employees with necessary equipment and uniforms according to company standards.
  • Prepare and submit reports to senior management as required and adhere to scheduled deadlines.
  • Step in for any entry-level employee as needed.
  • May take on the General Manager's responsibilities during their absence.
  • Complete special projects and additional tasks as assigned.

Supervisory Duties:

  • Oversees Front Office Manager, Executive Housekeeper, and Hosts/Hostess.

Qualifications:

  • In-depth knowledge of hospitality and business management, along with all policies and procedures related to hotel operations.
  • Exceptional interpersonal, customer service, and organizational skills.
  • Strong management and supervisory capabilities.

Skills:

  • Adept at analyzing and interpreting complex information to identify and resolve issues.
  • Ability to make decisions with general policies and procedures as guidance.
  • Excellent verbal and written communication skills, capable of interacting effectively with all levels of staff, management, guests, owners, and investors.
  • Intermediate proficiency in hotel-related systems and software.
  • Intermediate skills in MS Office applications, including Word, Excel, and Outlook.
  • Solid understanding of basic accounting principles and financial statements, including profit and loss and balance sheets.
  • Ability to communicate effectively in English; proficiency in a second language is a plus.
  • Ability to thrive in a team-oriented environment.
  • Commitment to adhering to corporate standards and procedures.

Experience and Education:

  • Minimum of 2 years of managerial experience in one or more hotel departments within the hospitality sector.
  • Experience with Hilton brands is advantageous.
  • Any additional training as required by management.

Physical Requirements:


The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role.


  • Frequent standing, bending, kneeling, walking, and reaching with hands and arms.
  • Occasional lifting of products and supplies, up to 50 pounds.
  • Ability to supervise on-floor activities for 60% of the workday.


Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions at the company's discretion and on a case-by-case basis.


Work Environment:

  • This position operates in a professional office setting. Standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines are routinely used.
  • This is a full-time role, typically requiring over 50 hours of work per week.
  • Workdays and hours may vary based on hotel requirements.
  • This position is primarily indoors.

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