Lodge Operations Director
4 weeks ago
Job Summary:
Gecko Hospitality is seeking a highly motivated and experienced General Manager to oversee the daily operations of our small boutique lodge nestled in the serene and picturesque Blue Ridge Mountains of North Carolina. As General Manager, you will be responsible for ensuring the smooth functioning of all lodge departments, delivering exceptional guest experiences, managing staff, and driving overall business growth.
Key Responsibilities:
- Operations Management: Oversee and manage all aspects of the lodge's day-to-day operations, including front desk, housekeeping, food and beverage, maintenance, and guest services. Maintain the highest standards of service excellence and ensure adherence to company policies and procedures.
- Guest Experience: Foster a guest-centric culture and strive to exceed guest expectations. Implement strategies to enhance the overall guest experience, maintain high levels of guest satisfaction, and address any guest concerns or feedback promptly and professionally.
- Staff Leadership and Development: Recruit, hire, and train a skilled and motivated team. Provide ongoing coaching and feedback to employees, encouraging their professional growth and ensuring they deliver top-notch service. Foster a positive and collaborative work environment.
- Financial Management: Develop and manage the lodge's budget, monitor expenses, and implement cost-effective measures without compromising service quality. Work towards achieving financial targets and maximizing profitability.
- Sales and Marketing: Collaborate with the marketing team to develop and execute marketing strategies to attract new guests and maintain relationships with repeat visitors. Promote the lodge's unique offerings and events to drive revenue growth.
- Quality Assurance and Compliance: Maintain the lodge's compliance with industry regulations, health, and safety standards, ensuring a safe environment for guests and staff.
- Inventory and Supply Management: Oversee inventory levels for supplies, equipment, and other lodge resources. Implement efficient procurement processes to ensure smooth lodge operations.
- Community and Vendor Relations: Build positive relationships with the local community and vendors. Seek opportunities for partnerships and collaborations to enhance the lodge's reputation and guest offerings.
Qualifications and Skills:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
- Proven experience as a General Manager, Assistant General Manager, or in a senior leadership role within the hospitality industry.
- Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
- Excellent communication skills, both written and verbal, to interact with guests, staff, and stakeholders effectively.
- Exceptional organizational and time management abilities to manage multiple tasks and priorities.
- Sound financial acumen and experience in budgeting and cost control.
- Proficiency in property management systems and hospitality software.
- Passion for hospitality and a commitment to delivering outstanding guest experiences.
- Knowledge of the local area, its attractions, and tourism trends is an advantage.
- Flexibility to work irregular hours and weekends as required in a dynamic hospitality environment.
Benefits:
- Competitive salary and performance-based incentives.
- Health insurance and retirement plan options.
- Relocation assistance, if applicable.
- Opportunities for career advancement within our expanding hospitality group.
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