Healthcare Communications Assistant

4 days ago


Virginia Beach, Virginia, United States Sentara Full time

About Us:

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Sentara Healthcare is a not-for-profit healthcare system serving Virginia and North Carolina. We pride ourselves on delivering high-quality patient care and improving health outcomes.

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Job Summary:

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We are seeking a Critical Care Call Center Specialist to join our team in Norfolk. As a key member of our dispatch team, you will be responsible for facilitating emergent and non-emergent communication both externally and internally.

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You will work closely with our Centralized Hospital Communications Center, which serves all Sentara Hospitals and free-standing emergency departments.

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Key Responsibilities:

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  • Receive, activate, and track complex emergency alerts such as Security, Facility, and Medical Alerts
  • Activate paging groups, contact on-call providers and teams, coordinate responses from physicians, specialized nursing teams, air and ground transport, and others
  • Utilize complex on-call schedules with escalations and facilitate nurse to physician and physician to physician communication to include emergent consultations
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Qualifications:

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HS - High School Grad or Equivalent (Required)

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Skills:

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Attention to Detail, Communication, Critical Thinking, Microsoft Office


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