Indigo Customer Care Associate
1 day ago
Transforming healthcare through exceptional customer experiences is at the heart of our mission at Indigo Urgent Care, a MultiCare Company. As a Customer Care Associate, you will play a vital role in delivering world-class care to our patients.
Key Responsibilities:
- Guide patients through the online and in-clinic registration process, utilizing exceptional customer service skills and our software platforms.
- Quote and collect patient payments, explaining insurance coverage using our predictive software platform and electronic medical record system.
- Ensure exam rooms are stocked with necessary medical supplies, maintain instruments, and prepare sterilization as required.
- Participate in daily patient calls for customer service purposes.
- Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls.
Requirements:
- High School Graduate or equivalent.
- Two (2) years of experience in an upscale retail, hospitality, and/or tech environment.
- Must obtain BLS certification within 45 days of placement in position.
We offer a comprehensive benefits package, including competitive salary, medical, dental, and retirement benefits, and paid time off. Our unique earning potential includes volume incentives, customer experience bonuses, sign-on bonuses, tuition assistance, and more.
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