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Customer Service Representative
2 months ago
Job Summary:
MyCareersFuture is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Officer. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Provide timely and effective responses to customer inquiries and concerns via various communication channels.
- Utilize strong problem-solving skills to resolve customer issues and concerns in a professional and courteous manner.
- Collaborate with internal stakeholders to ensure seamless customer service delivery and resolve complex issues.
- Maintain accurate and up-to-date records of customer interactions and issues.
- Stay up-to-date with company policies, procedures, and product knowledge to provide informed and accurate responses to customers.
- Participate in ongoing training and development to enhance customer service skills and knowledge.
Requirements:
- At least GCE O Levels or equivalent.
- 2 years of working experience in customer service or a related field is preferred.
- Excellent customer service and communication skills.
- Proficient in Microsoft Office tools (Excel and Word).
- A valid Singapore Class 3 driving license is advantageous.
What We Offer:
MyCareersFuture is committed to providing a supportive and inclusive work environment that fosters growth and development. As a Customer Service Officer, you will have the opportunity to work with a dynamic team, develop your skills and knowledge, and make a meaningful contribution to our organization.
