Client Resolution Expert

3 weeks ago


Richmond, California, United States Ajilon Full time

Ajilon is seeking a Client Resolution Expert to join our team. In this role, you will be responsible for addressing member inquiries, questions and concerns in all areas, including products, tracking numbers and customer profiles.

You will also need to verify customer billing information and shipping addresses, and ensure that customers receive prompt and efficient service.

The estimated salary for this position is $55,000 - $75,000 per year, depending on experience. If you are a motivated and detail-oriented individual who is passionate about providing excellent customer service, we encourage you to apply.

Responsibilities:

  • Address member inquiries, questions and concerns in all areas
  • Verify customer billing information and shipping addresses
  • Function efficiently and productively in a high-volume telephone call center
  • Rout escalated calls to the Call Center Supervisor as needed

Qualifications:

  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Bachelor's degree in a related field preferred
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