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Client Relations Coordinator

2 months ago

Houston, Texas, United States The Access Group Full time
Job Overview

At The Access Group, we believe that a fulfilling work-life balance is essential for success. Our commitment to empowering our clients is at the heart of everything we do.

About The Access Group:

We specialize in innovative technology solutions tailored for the hospitality industry, providing a comprehensive suite of services designed to enhance hotel operations and guest satisfaction. Our platforms are utilized by numerous hotels globally, streamlining processes from booking to post-stay engagement, all while maximizing revenue opportunities.

Your Role:

As a Customer Support Specialist, you will serve as a vital representative of our company, excelling in communication and nurturing positive relationships with our clients. We are looking for a proactive individual who thrives in a dynamic environment and is eager to contribute to continuous improvement initiatives. Your focus will be on ensuring that our clients have seamless experiences with our applications, driving customer satisfaction and operational excellence.

Key Responsibilities:

  • Become proficient in all aspects of our applications to provide insightful configuration and usage guidance.
  • Log and manage support requests from both internal and external clients, investigating issues and determining the best course of action.
  • Prioritize support requests based on established criteria to ensure timely resolution.
  • Deliver exceptional support by resolving application errors, data inconsistencies, and user inquiries.
  • Keep clients informed on the status of their support requests and ensure effective communication throughout the process.
  • Provide accurate and timely responses to support inquiries, including suggesting modifications, developing workarounds, and training users.
  • Document all work in accordance with company standards and procedures.
  • Communicate effectively through various channels and collaborate with vendors and third-party providers.
  • Participate in an on-call rotation as needed.

Qualifications:

  • 3-5 years of experience in the hospitality sector, particularly in reservations, operations, or distribution.
  • Familiarity with hospitality distribution technologies.
  • Strong communication and documentation skills.
  • Ability to prioritize tasks and implement timely solutions.
  • Analytical mindset with a keen attention to detail.
  • Ability to maintain focus and composure under pressure.
  • Understanding of hospitality distribution systems (GDS, OTAs, Channel Management, PMS, CRM, RMS).
  • Knowledge of IT infrastructure, including hardware and software systems.
  • Familiarity with help desk operations and quality management processes.

Compensation:

The anticipated annual salary for this position ranges from $50,000 to $60,000, complemented by generous paid time off and comprehensive health benefits.

Applicants must be eligible to work in the U.S. without employer sponsorship.


The Access Group is dedicated to fostering a diverse and inclusive workplace and is proud to be an Equal Opportunity Employer.