Implementation and Relationship Manager
3 weeks ago
About the Role
PNC Bank NA is seeking a highly skilled Client Solutions Specialist to join our team. As a Client Solutions Specialist, you will be responsible for implementing complex new products and services for clients, analyzing requirements, and gathering deliverables to complete the implementation and provide ongoing relationship management.
Key Responsibilities
- Implement complex new products and services for clients, analyzing requirements and gathering deliverables to complete the implementation and provide ongoing relationship management.
- Leverage knowledge of industry and PNC products/solutions to identify outside sales opportunities, consult with clients and service partners to gather and utilize data to establish or update client-specific information for products/services.
- Analyze, assess, and document client requirements, identify customization needs, and work with service partners to decision/implement.
- Manage multiple complex implementations simultaneously, facilitate/coordinate internal and external stakeholder meetings, create and maintain project documentation, and create/deliver reporting on progress.
- Serve as an escalation point and independently resolve challenges regarding implementation and production support issues raised by staff or client, identify and drive development of necessary solutions, and ensure positive ongoing client experiences.
- Serve as team subject matter expert, coach staff, Sales, and/or client when needed, lead team communications and meetings, perform workflow coordination, and participate in special projects and initiatives.
Requirements
- University/college degree, with 2+ years of relevant professional experience.
- Comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
- Strong knowledge of industry and PNC products/solutions.
- Excellent analytical, problem-solving, and communication skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
Benefits
- Comprehensive range of benefits, including medical/prescription drug coverage, dental and vision options, employee and spouse/child life insurance, short and long-term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, back-up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives.
- Up to 11 paid holidays each year, 8 occasional absence days each year, and between 15 to 25 vacation days each year, depending on career level and years of service.
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