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Client Relations Coordinator

2 months ago

Clayton, North Carolina, United States Tekni-Plex Full time
Position Overview

The Customer Engagement Specialist serves as the key point of contact for clients, ensuring seamless communication between customers, sales, production, and manufacturing teams. This role is vital in maintaining high standards of customer service and satisfaction.

Key Responsibilities
  • Manage all client communications, addressing conflicts and ensuring compliance with deliverables such as orders, pricing, and invoicing.
  • Process customer purchase orders while ensuring alignment with quoted requirements.
  • Provide timely support for customer inquiries, issues, and complaints in a professional manner.
  • Collaborate effectively with colleagues across the supply chain to meet customer needs.
  • Ensure prompt responses to inquiries from both internal and external stakeholders.
  • Translate customer requirements into production specifications for scheduling.
  • Handle change orders and maintain accurate order status reports for tracking purposes.
  • Generate necessary documentation for shipments, both domestic and international.
  • Address invoice discrepancies and manage credit/debit notes as required.
  • Monitor and process customer complaints, coordinating with quality assurance as needed.
  • Support quality assurance by adhering to established quality policies and reporting any issues.
  • Assist in the preparation of various sales and shipping reports, utilizing ERP and software tools for effective data management.

Qualifications
  • Associate's degree or equivalent experience; a college degree is preferred.
  • Experience in customer service within a manufacturing context is essential.
  • Strong interpersonal skills to engage effectively with customers and team members.
  • Proficient in Microsoft Office, particularly Excel and Word.
  • Excellent organizational skills with the ability to manage multiple tasks independently.
  • Strong verbal and written communication abilities.
  • Capability to analyze and interpret financial reports and other data.