IT Infrastructure Specialist
11 hours ago
We are seeking an experienced IT Specialist & System Administrator to support and maintain the technology infrastructure of both our warehouse operations and remote workforce.
Key Responsibilities- Troubleshoot, repair, and maintain Windows and Linux desktop and server systems, printers, scanners, handheld barcode scanners, and other hardware used in the warehouse.
- Manage and maintain network infrastructure, including routers, switches, wireless access points, and cabling. Configure network equipment to ensure efficient and secure communication between devices.
- Maintain and troubleshoot VOIP telephone systems, ensuring reliable internal and external communications for warehouse operations.
- Install and set up new hardware such as computers, printers, and other devices. Ensure systems are properly configured and integrated with existing technology.
- Act as the liaison between the company and external software and service vendors, coordinating installations, updates, and resolving any technical issues.
- Provide technical support to warehouse staff for all hardware and software issues. Diagnose and resolve issues promptly to minimize downtime and disruptions to warehouse operations.
- Continuously monitor the performance and functionality of IT systems, identifying and addressing potential issues before they impact operations.
- Maintain accurate records of IT assets, system configurations, and any changes to the technology infrastructure.
- Assist with the installation, configuration, and troubleshooting of warehouse management software and other business-critical applications.
- Recommend and implement improvements to the IT infrastructure to increase efficiency and reduce costs.
- Able to sit, stand, squat, walk, and maneuver within shipping station areas for 8-10 hours per day
- Ability to consistently lift, push, and pull up to 50 lbs.
- Ability to work independently and prioritize multiple tasks
- Detail oriented
- Excellent command of the English language in both written and verbal communication
- 2+ years of experience in IT support, preferably in a warehouse, logistics, or manufacturing environment.
- Experience with hardware troubleshooting (computers, printers, scanners, etc.).
- Proficient in supporting both Windows and Linux operating systems.
- Familiarity with network configuration and infrastructure management.
- Experience with VOIP phone systems.
- Knowledge of vendor management and coordination with external IT service providers
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