Office Service Representative
6 days ago
We are seeking a highly organized and detail-oriented Office Service Representative to join our team. As a key member of our office support staff, you will be responsible for ensuring the smooth operation of our mailroom and customer service functions.
Key Responsibilities- Receive, sort, and deliver all incoming mail and packages according to assigned floors and within established time frames
- Wrap, seal, weigh, affix postage, and dispatch all outgoing mail and packages in accordance with postal regulations
- Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable)
- Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines
- Log and deliver incoming overnight packages within established time frames
- Log outgoing and incoming items as required and review for accuracy and completeness
- Organize and distribute supplies to client employees as detailed in job requests
- Verify and log orders upon delivery
- Monitor inventory of copy supplies, stock paper, and toner and keep supply area neat
- Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc
- Estimate runtime on small to medium photocopy jobs
- Check all copies produced for quality and accuracy
- Produce bound copies of work when requested
- Deliver and pick up copy jobs
- May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls, and routine cleanings
- Operate facsimile machines; send and receive facsimiles
- Keep complete and accurate logs of incoming and outgoing facsimiles
- Where appropriate, input facsimile data into computer for client charge back
- Generate activity reports, confirmation reports, and call the receiver to confirm receipt as necessary
- Prepare monthly production and volume reports in order to measure productivity and prepare billing charges
- Perform other administrative duties from inserting, copying, and photocopying to faxing as needed
- High school diploma or equivalent
- 0-1 year experience working in a mailroom or professional office environment
- Some knowledge of metering, weighting, logging, and other shipping procedures preferred
- Some computer skills preferred
- Ability to perform routine functions of most of the various equipment and systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, binding, etc.)
- Excellent customer service, professional attitude, and appearance are a must
- Ability to work overtime and meet deadlines
- Competitive pay and benefits
- Comprehensive training and development programs that prepare employees to advance from within
- A company focused on creating a positive work and client environment
- Employee discounts on entertainment, products, and services nationwide
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