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Advising Specialist for Student Success

2 months ago

Columbia, Maryland, United States Howard Community College Full time
About Us

Howard Community College is a dynamic and innovative institution that values diversity and is committed to responding to the ever-changing needs and interests of its community.

Job Summary

We are seeking a highly motivated and experienced Advising Specialist to join our team as a Grant Funded Advisor for the Complete4Success student initiative. This role will play a critical part in removing educational barriers for students by connecting them to college and community resources needed to be successful in their studies and complete their credentials and degrees at Howard Community College.

Key Responsibilities
  • Identify, connect, advise, and case manage Complete4Success scholars who are near to completion based on grant criteria.
  • Provide start-to-finish service and clearly communicate information and action items to students to ensure they complete their credential/degree.
  • Case manage assigned student caseload and directly connect students to college support services to assist them with college completion and success.
  • Refer students to college and community resources.
  • Ensure compliance with Complete4Success reporting requirements.
  • Employ technology to assist students with navigating support and resource processes at the college and within the community.
  • Partner with community social services to provide information to students regarding resources available to them.
  • Provide ongoing quality communication, effective customer service, and support using consistent, effective outreach and follow-up, including phone calls and digital communication, while ensuring compliance with regulatory requirements.
  • Create, maintain, and promote college and community resources available for HCC students in collaboration with public relations and marketing.
  • Provide administrative support for the Complete4Success initiative, including data entry, maintaining student files, and reporting.
  • Collaborate across the Student Success division and with the Teaching and Learning division to provide optimal support for Complete4Success Scholars.
  • Update and track grant reporting on student award allocation, persistence, and completion.
  • Work with the Planning, Research, and Organizational Development (PROD) office to ensure accuracy in assessment and reporting.
Requirements
  • Bachelor's degree.
  • Minimum 2 years of experience in coaching or advising students or similar human services.
  • Knowledge of Ellucian Colleague information system preferred.
  • Competency in organizing data and preparing reports.
  • Proficiency with Microsoft Office applications (Outlook, Teams, Word, and Excel).
  • Excellent interpersonal, written, and oral communication skills; confidence speaking with individuals from diverse backgrounds.
  • Self-motivated with the ability to work independently and set priorities to achieve goals and objectives.
  • Demonstrated ability to foster a cooperative team-focused work environment.
  • Ability to contribute to a dynamic, student-focused team culture that delivers excellent customer service and personal attention to students and families.
  • Commitment to diversity and a champion for equity.
  • Ability to handle a multitude of tasks in a fast-paced enrollment office.
  • Ability to maintain strict confidentiality of work-related information and materials while abiding by state and federal privacy laws, including FERPA.
  • Regular attendance and an ability to work mornings, evenings, and/or weekends consistent with college needs.
  • Criminal background check.
Working Conditions

Reports to the Associate Vice President of Advising and Retention. May supervise work-study students, special project, and seasonal employees.