Technical Support Associate

3 weeks ago


Syracuse, New York, United States Butler America Aerospace Full time
About Us

We are Butler America Aerospace, LLC, a company dedicated to providing high-quality products and services to our customers.

Job Summary:

We are seeking a Technical Support Associate to join our team. The successful candidate will be responsible for providing exceptional customer support to our distributors, including parts selection and ordering, pricing and availability, expediting delivery, dispute resolution, and limited technical support.

Responsibilities:

  • Provide technical support to distributors via telephone and written communications
  • Communicate with distribution teams to build strong business relationships and ensure a positive customer experience
  • Collaborate with internal departments to resolve customer opportunities

Requirements:

  • Technical knowledge of aerospace products and services
  • Excellent communication and problem-solving skills
  • Ability to manage multiple reports and combine data from various sources

What We Offer:

  • A competitive salary range of $19-22 per hour
  • 401K and medical, dental, and vision insurance
  • Sick time as applicable to state law


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