Customer Service Representative

2 days ago


Portland, United States Contact Center Hiring Full time
Job Overview

We are seeking a Customer Service Representative to join our dynamic team at Contact Center Hiring. As a key member of our contact center, you will be the first point of contact for our customers and play a vital role in providing exceptional service.

In this role, you will be responsible for answering phones, emails, and live chat from customers, professionally responding to customer inquiries, and identifying and escalating priority issues. You will also develop rapport with customers, offer solutions, and provide accurate information about our products and services.

We are looking for confident, self-starters who can bring positivity and a great experience to our customers. If you have a passion for delivering excellent customer service and are comfortable working in a fast-paced environment, we encourage you to apply.

Key Responsibilities
  • Answering phones, emails, and live chat from customers
  • Professionally responding to customer inquiries
  • Identifying and escalating priority issues
  • Developing rapport with customers
  • Offering solutions and providing accurate information

Requirements
  • 1 year of customer service-related experience (preferred)
  • 1 year of call center experience (preferred)
  • Basic knowledge of computers (required)
  • Excellent grammar, punctuation, and spelling (required)
  • Able to commute to Portland, OR (required)

Benefits
  • Health, Dental, Vision insurance
  • 401k Savings plan
  • Employee Advancement and Career Path Development opportunities
  • Promote from within policy
  • Weekly drawing for gift cards and electronics
  • Paid Time Off for all employees, starting from day 1
  • Casual work environment
  • DailyPay Partner - get paid daily

Salary Range: $18.00 - $20.00 Hourly

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