Customer Service Representative

4 weeks ago

Portland, United States Climate Control Full time
Job DescriptionJob Description

Climate Control Heating & Cooling is a 8x time Carrier President Award Winner, providing a career opportunity for tradesmen, tradeswomen, and office staff. Join our exceptional team, proven training program, and career advancement. We are committed to the very best We offer our team 100% medical, dental, and vision paid for the employee & family, 401k match, sick, and vacation pay with competitive pay.

Position: HVAC Customer Service Representative
Location: Tigard, OR 97224
Shift: Monday - Friday, 8:00 a.m. - 5:00 p.m.
Compensation: $19 - $30/hr DOE
Benefits: Medical, dental, vision, and life insurance. 401K with 100% employer match. Paid vacation, holidays, and sick leave.
Position Type: Full-time


HVAC Customer Service Representative Position Summary:

The HVAC Customer Service Representative will have strong communication skills, exceptional organizational abilities, and a solid understanding of HVAC systems. The successful candidate will play a pivotal role in coordinating service requests, managing office operations, and delivering excellent customer service.

 

HVAC Customer Service Representative Responsibilities

  • Serve as the primary point of contact for customer inquiries, providing timely and professional assistance to address questions, concerns, and service requests.
  • Answer incoming calls, direct inquiries to the appropriate departments, and assist in resolving customer issues or escalating them as needed for further support.
  • Maintain a customer-centric approach, striving to exceed expectations and cultivate positive relationships through effective communication and problem-solving.
  • Interact with customers via phone, email, and in-person to understand their HVAC needs and provide appropriate assistance.
  • Qualify sales leads for Home Solutions Advisors, ensuring alignment with customer requirements and service offerings.
  • Schedule appointments and consultations with Home Solutions Advisors based on lead qualifications and availability
  • Coordinate and schedule duct cleanings to be performed by Home Performance Technicians, optimizing technician schedules and customer preferences.
  • Manage scheduling systems and dispatching software to allocate resources efficiently and meet service deadlines.
  • Monitor service progress, communicate with technicians, and address any scheduling conflicts or customer concerns promptly
  • Enter and maintain accurate sales lead information in scheduling systems and bidding software, ensuring data integrity and accessibility for sales and operational purposes.
  • Facilitate financial transactions, including collecting and recording down payments for installations and processing financing paperwork in compliance with company policies and regulations.
  • Register HVAC equipment warranties to provide customers with peace of mind and ensure timely access to manufacturer support and benefits
  • Perform various administrative tasks, including data entry into customer databases, updating records, and maintaining accurate documentation of customer interactions and transactions.
  • Assist in scanning, filing, and organizing documents to ensure efficient record-keeping and compliance with regulatory requirements.
  • Collaborate with team members and support cross-functional initiatives to enhance departmental efficiency and customer satisfaction

 

#HVAC

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