Human Resources Service Center Representative
2 weeks ago
The HR Service Center Representative is a key member of our team, responsible for delivering exceptional customer service to associates, candidates, retirees, people leaders, and HR Business Partners. This role requires a high level of professionalism, attention to detail, and effective communication skills to ensure that all inquiries and requests are resolved efficiently and effectively.
Key Responsibilities:
- Provide accurate and timely responses to inquiries related to HR policies, procedures, health and wellness benefits, and other HR-related matters.
- Assist employees, managers, and HR with self-service features of our HCM system, ensuring that all inquiries are resolved effectively.
- Determine when to escalate complex situations and work with other HR Service Center team members to resolve unique and complicated associate issues.
- Conduct background research and follow-up activities for unresolved requests, coordinating with functional specialists and external vendors as needed.
- Ensure professional and timely responses to telephone calls, emails, chats, and walk-in contacts.
- Administer HR policies and procedures across multiple functional areas.
Requirements:
- Highly motivated self-starter with the ability to work independently and prioritize workload.
- Strong communication skills, including effective listening, patience, and empathy to understand employee perspectives.
- Positive attitude and ability to work collaboratively in a team environment.
- Excellent interpersonal and collaboration skills to interact with various levels of business leadership, users, and functional teams.
- Flexibility to handle changing work demands.
Company Overview:
Beacon Hill Staffing Group is a leading provider of staffing solutions, delivering coordinated staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties, and industries. Our niche brands offer a complete suite of staffing services, and we are committed to innovation, creativity, and continuous improvement.
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