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Customer Service Ambassador

4 weeks ago

Cypress, Texas, United States Tide Cleaners Full time
Customer Service Representative

Tide Cleaners is seeking a highly skilled Customer Service Representative to provide exceptional customer experiences in our dry cleaning stores.

  • Key Responsibilities:
  • Provide top-notch customer service to dry cleaning, laundry pick up and drop off customers.
  • Manage customer inquiries via phone, email, and in-person, building rapport and identifying customer needs.
  • Resolve and de-escalate customer complaints and issues.
  • Perform clothes check-in and check-out tasks, tagging and organizing garments as needed.
  • Inform customers about payment methods and verify credit card data.
  • Perform basic math skills to calculate garment prices and operate cash transactions accurately.
  • Ensure quality standards are met and train employees in all aspects of running a counter store.
  • Qualify to open and close the store and perform daily goals.
  • Maintain a clean and organized counter area.

Requirements:

  • Ability to recognize numbers and perform basic math skills.
  • Strong leadership qualities and ability to self-start.
  • Previous experience in hospitality/customer service roles is preferred.
  • Ability to stand for long periods of time.

Benefits:

  • Health Insurance
  • Vision
  • Dental
  • 401(k)
  • Yearly Paid Time Off
  • Paid Holidays