Customer Service Representative
5 days ago
About the Role:
U-Haul is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul, providing exceptional service to our customers and ensuring they have a positive experience with our products and services.
Responsibilities:
- Assist customers with U-Haul products and services, providing solutions to their needs and concerns.
- Use U-Scan technology to manage rentals and inventory, ensuring accurate and efficient transactions.
- Move and hook up U-Haul trucks and trailers, ensuring safe and secure transportation of equipment.
- Clean and inspect equipment on the lot, checking fluid levels and performing routine maintenance tasks.
- Answer customer questions and educate them on U-Haul products and services, providing a positive and informative experience.
- Prepare rental invoices and accept equipment returned from rental, ensuring accurate and timely processing.
- Install hitches and trailer wiring, ensuring safe and secure connections.
- Fulfill propane and drive a forklift, performing routine maintenance tasks and ensuring safe operation.
- Participate in ongoing continuous education through U-Haul University, staying up-to-date on the latest products and services.
Requirements:
- Valid driver's license and ability to maintain a good driving record.
- High school diploma or equivalent.
Work Environment:
The work involves moderate risks or discomforts, requiring special safety precautions. May be required to use protective clothing or gear, such as masks, goggles, gloves, or shields. The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.
Why Join U-Haul?
U-Haul offers a range of benefits, including career stability, opportunities for advancement, mindset app reimbursement, gym reimbursement program, health insurance and prescription plans, paid holidays, vacation, and sick days, life insurance, MetLaw legal program, MetLife auto and home insurance, discounts on Apple products, Dell computers, cell phone plans, hotels, and more, 401(k) savings plan, employee stock ownership plan (ESOP), 24-hour physician available for kids, dental and vision plans, business travel insurance, You Matter EAP, LifeLock identity theft protection, critical illness/group accident insurance, and Dave Ramsey's SmartDollar program.
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