H&M Store Manager

1 month ago

Savannah, Georgia, United States H&M Group Full time

Job Summary:

The Store Manager is responsible for driving sales and profit growth in the store by setting a plan to deliver exceptional customer experiences. The Store Manager will ensure the best team and support their development, work with talent and leadership development, and structured performance management for the store team based on results, values, and leadership.

This position reports to the Area Sales Manager and has direct reports including Store Visual Manager, Department Manager, Department Supervisor, Visual Merchandisers, Cash Office Responsible, and Sales Associate.

Your Key Responsibilities:

  • Regularly analyze and follow up on sales and profit KPIs and take actions accordingly to maximize results.
  • Ensure store operations, H&M standards, and best practices are followed, including proper scheduling to maximize conversion and enable commercial activities, and excellent customer service within the sales budget of allocated hours.
  • Together with the Area and Store team, prioritize actions and provide feedback on store allocations to secure a good garment level that has a clear impact on selling.
  • Ensure that the maintenance in the store is managed in a cost-efficient way to meet H&M standards and initiate actions accordingly.
  • Actively prevent loss together with the Store Team and ensure that all appropriate audit guidelines are being followed.
  • Actively participate in executing store routines and tasks, including but not limited to the delivery truck, garment processing, reductions, and price changes.

People and Teams:

  • Oversee and manage recruitment, training, development, and succession planning for the Store in line with H&M best practices.
  • Evaluate and manage the performance of Store Team members; execute dialogues, development plans, feedback, and follow-ups, and take actions to improve performance to support business needs.
  • Ensure regular and clear communication to the Store team on business performance, company culture and values, and country/sales market/store goals through daily Store Meetings and weekly/monthly Leadership Meetings.
  • Ensure that health and safety, legal, and security issues are being handled to H&M standards and local laws, securing employee and customer safety at all times.
  • Strengthen our company culture by promoting feedback in our daily work and coach the Store Team to do the same.

Financial Accountability:

  • Sales and profit responsibility for the store.
  • Accurate recording of sales figures and hours.

Qualifications:

  • Inclusive, positive, creative, and willing to try new things.
  • Passionate for customer service and inspiring it in others.
  • Outcome-driven with the planning, engagement, and motivation to bring it to fruition.
  • Ability to lift in excess of 20 pounds.
  • Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull, and carry items for a short distance.
  • Ability to climb a ladder and use a step stool.
  • Open availability including evenings and weekends.
  • 2-3+ years of transferable experience leading management-level employees welcome.
  • Basic computer skills, including browser navigation, software interaction, and data entry.
  • May be required to travel as necessary to support other stores, attend meetings, and training.

Why You'll Love Working for H&M:

  • Dynamic, team-driven work environment with a group of unique, diverse, and kind individuals.
  • Endless growth and development opportunities.
  • Dress your personality. We encourage you to dress your personality all day, every day.
  • Did we mention our discount at H&M, &Other Stories, and COS?

Additional Information:

Job Status: Hourly, Non-Exempt

Compensation: Salary Range is $59,505 - $66,944

EEOC Code: OFM

*This job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company's discretion.

**H&M, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

Benefits:

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage – Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay – 401K – Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.

Inclusion & Diversity:

H&M is a part of H&M Group. At H&M Group, we're determined to create and maintain inclusive, diverse, and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience, and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible, and on how we choose to relate to our colleagues and customers all over the world. Hence, all diversity dimensions are taken into consideration in our recruitment process.

We strive to have a fair and equal process, and therefore, kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description:

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M.

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