Truckload Support Specialist

3 days ago


Syracuse, New York, United States Swift Transportation Full time
Job Title: Truckload Support Specialist

About the Role:
We are seeking a skilled and detail-oriented individual to join our team as a Truckload Support Specialist. In this role, you will provide critical support to our drivers, ensuring they have the necessary resources to deliver loads safely and on time.

Key Responsibilities:
* Provide support to drivers during evening and weekend hours
* Respond to driver inquiries regarding schedules, loads, and paperwork
* Escalate emergency situations involving law enforcement and/or driver compliance
* Dispatch drivers on pre-planned loads and complete corresponding data entry and/or paperwork
* Resolve load targets and address customer special needs/requests

Requirements:
* Previous experience in call center and/or transportation operations preferred
* High School Diploma or equivalent required
* Strong communication and problem-solving skills
* Ability to work in high-pressure situations

What We Offer:
* Competitive starting salary: $17.78 - $25.00 per hour
* Opportunities for professional growth and development
* Comprehensive benefits package, including 401(K), medical, dental, vision, disability, supplemental, and life insurance
* Paid time off and employee stock purchase plan

Equal Employment Opportunity Employer:
We are an equal employment opportunity employer and prohibit harassment based on protected categories.

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